Workforce Planning Delivery Specialist

• Opportunity to work with the 5th largest General Insurer in Australia
• Join us on a transformative journey!
• WFH/Open to candidates across Australia

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together" 

The Team

You are part of a diverse and energetic team responsible for forecasting (short, medium and long term) and scheduling of activities, as well as real time telephony and task optimisation of frontline areas such as Motor, Home, and Broker. Workload is comprised of both customer facing and task based activity and this team is responsible for making informed recommendations to the business about how best to manage present and future resources to produce the best possible customer experience.

• Develop strategies and execute the end-to-end delivery of the Workforce Planning product to Hollard Operations.
• Using capability in data modelling and a continuous improvement mindset, re-design and implement Workforce Planning tools to assist in the distribution of fit-for-purpose insights across the business. 
• Develop and maintain reporting and insights data and rhythms that assist the operational areas make timely and informed decisions. 
• Assist the Workforce Planning teams, and operational stakeholders get the best out of our Workforce Management systems by understanding the art of the possible and building capability in matching the system outputs to business requirements. 
• Support both the Workforce Planning and real time functions from time to time 
• Identify potential risks to customer and operations metrics, as well as recommendations to mitigate these. 
• Manage communication across a broad range of stakeholders, ensuring understanding, and action (where necessary) 
• Forecasting resource requirements for the total Hollard Operations workforce across multiple skills, work streams, and locations to optimise efficiency.

About You

• Strong understanding of best practice workforce management methodology
• Proven ability to build and maintain effective relationships and rapport at all levels
• Strong data analysis skills
• Ability to manage and prioritise multiple high pressure tasks
• Superior organisational, planning and documentation skills. 
• Previous exposure to General Insurance (desirable)
• Advanced Excel skills (desirable)

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

Professional and technical development opportunities

• Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
• Paid parental and partner leave
• Additional leave options, including 5 well-being days each year
• Generous employee insurance discounts
• Novated lease options
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.

If you don’t meet all our expected criteria, we strongly encourage you to apply anyway! Our priority is to hire the most talented people we can from all walks of life even if not all our above boxes are ticked.

NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.