Workforce Planning Analyst-Noc (Aviation)

Company description:

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Job description:

Position Purpose

The main purpose of the position is to support the Workforce Planning Manager with analytical work. This work will be a combination or tasks repeated regularly with established tools and process and tasks that are one-off or related to improving processes, tools or output. All analytical work needs to help build understanding of performance drivers and be articulated in "plain English" for an audience who might not be analytically trained or skilled.

Key Responsibilities

Reporting
Working with various stakeholders, review data and produce clear and professional reports with the help of appropriate and validated data source Generate other reports as requested - data development, management, integration and validation.

Data Logs
Assist the team to develop, produce and maintain data logs and adhoc reports related to the Workforce Planning department.

Data Evaluation
Evaluating the data for impacting airport operation, and help the Workforce Planning team in forecasting accurately.

Attrition & Leave Reporting
Ensuring the attrition file and leave planning files are up to date and ensuring staffing levels are kept to agreed parameters.

Data Development
Develop documentation and data flow diagrams to maintain accurate metadata and data lineage.

Scheduling future requirements
Liaise with the Learning & Development department for future induction classes.

Resolve customer issues in a timely manner and escalate formal customer complaints to the manager. Handle customer issues and escalate major complaints

Mandatory

• Current NSW Class C Drivers Licence

Desirable

• Relevant tertiary qualification
• Ability to develop strong relationships with key stakeholders
• Ability to support the business in the use of data and information for the identification of opportunities
• Knowledge and experience in the use of Database and BI technologies
• Knowledge and experience in the management of corporate data

• Can complete analytical work quickly, accurately and clearly
• Checks information rigorously before giving an answer to a customer
• Shares own expertise with team members, while remaining open to others' ideas
• Empowers people with respect to the achievement of these targets and objectives
• Expresses confidence in own decisions and actions
• Detects unsafe working conditions and safety problems and corrects or reports them
• Creates a sense of team spirit by encouraging harmony, cooperation and communication
• Gets work right every time, checking for error and rejecting substandard work
• Probes internal clients to understand their real needs
• Organises own and others' time effectively, allocating achievable milestones for project stages
• Changes priorities and re-sets deadlines to meet the changing needs of the organisation
• Exhibits a dynamic, responsive, dedicated attitude towards the organisation, doing whatever it takes to get the job done
• Communicates proactively and encourages others to share their views

• Strong Computer Literacy with Microsoft Software, including MS Word and MS Excel
• Advanced numeracy - numbers, patterns and graph and analytical ability
• How to effectively communicate analytics output
• Basic understanding of aviation industry - desirable but not essential

• Highly experiences in the Microsoft Office suite, advanced in MS Excel (including macro development)
• Other analytics tools (e.g. R, Power BI or similar) - desirable but not essential
• Problem-solving skills
• Communications of analytic

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
  

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293