Workforce Planning - Real Time Analyst

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.Role Purpose & EnvironmentMaintain the business operational environment by managing in Real Time, service levels, customer and advisor experience and mitigating impacts working closely and in line with the processes of the Centralised offshore RTM team. Engage with local operational leaders and support staff to make recommendations and drive operational excellence through achievement of agreed goals, ensuring customer interactions are handled according to service levels.ResponsibilitiesRecommend and implement actions…
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