Workshop Support Engineer

TRANSFORMING THROUGH TECHNOLOGY

Our Purpose

We transform the way people operate and interact with public venues, places, and major events.

Our Role

We digitise Australian’s most known and recognised brands.

POSITION OVERVIEW

As a Workshop Support Engineer, your responsibilities are to manage and coordinate inventory and infrastructure within a warehouse/office facility to assist with the commercial delivery of TechMedia operations to ensure compliance to project and operational timeframes and budgets.

RESPONSIBILITIES

• Execute the configuration of hardware and software systems in accordance with system requirements to ensure optimal functionality and compliance

• Construct complete systems by performing software installation, configuration, maintenance, and assembly of hardware components

• Conduct quality checks to ensure specifications and standards are met

• Contribute to the management of the hardware lifecycle for systems, providing support in various stages to ensure optimal functionality and longevity

• Develop and update documentation for build configurations and troubleshooting

• Provide detailed reports on hardware issues, resolutions, and service logs

• Maintain and monitor inventory levels and component orders as required

• Provision M2M cellular services and assist with ongoing service management.

• Adhere to safety protocols and guidelines while ensuring compliance with industry regulations and standards

• Take ownership of assigned issues and the management of incidents/requests through to resolution

• Assist with and be responsible for accurate asset management

• Understanding, maintaining, and monitoring IT requests via the company ITSM

• Ensure adherence to continuous Workplace Health and Safety culture

• Ensure strict adherence to the organisation's Technology policies, following established protocols and guidelines to maintain a secure and compliant working environment in all aspects of hardware and software configuration and management.

KNOWLEDGE, SKILLS & EXPERIENCE

• Previous experience in logistics/operations or a warehouse facility

• Analytical skills, with strong attention to detail

• Experience managing multiple tasks and delivering results in an agile environment

• Outcome and solutions focused

• Excellent communication skills and able to manage stakeholders at all levels

• Collaborative approach to problem solving

• A sound knowledge of Information and Communication Technology (ICT) and its use in business processes

• A comprehensive understanding of ITS and support service best practice methodology, such as ITIL and application to hardware & applications; monitoring and logging of supported services to ensure SLA compliance

• Window Embedded PC hardware fault diagnostic and resolution skills

• Understanding of networking technologies and principles (Switching, routing, firewalls, VPN’s etc)

• Understanding of relevant industry protocols (HTTP/HTTPS, TCP/UDP, RS232, etc)

• Understanding of audio visual and digital media devices, protocols and formats (LCD, LED, HDMI, VGA, DVI, h.264, etc)

This is a casual position with opportunities for growth within PMY's digital signage, display, creative content, and experiential company, TechMedia. The role will be based in the Caringbah office in Sydney. We strive to build a team that reflects the diversity of the communities we work in. We welcome and encourage applications from traditionally underrepresented groups in the technology industry, including women, older people, people with a disability and First Nations peoples.

PMY and TechMedia reserve the right to close this position early if a suitable candidate is found.

All applications will be treated as confidential.