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Contract Service Desk Manager jobs in Canberra, ACT

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SERVICE DESK MANAGER

Managing employees who obtain information from services requester, log information into the proper call management system, and provide information relevant to the call and services provider. Manage employees who deliver remote har...

CompanyUnisys
AddressCanberra, ACT
CategoryCustomer Service
SalaryPermanent
Date Posted 3 weeks ago See detail

Service Desk Manager

Unisys

Canberra, ACT

Permanent

Managing employees who obtain information from services requester, log information into the proper call management system, and provide information relevant to the call and services provider. Manage employees who deliver remote har...

3 weeks ago seen See more...

Information and Records Management Resource / Service Desk Analyst

Phoenix Ict Solutions Pty Ltd

Canberra, ACT

Strong communication skills (written and verbal) along with the professionalism and maturity to build effective relationships with both internal and external stakeholders.h. Assists in the search of multiple repositories and retri...

4 weeks ago seen See more...

Workplace Services Manager

Kpmg

Canberra, ACT

Permanent

Coordinating, scheduling and tracking a planned preventative maintenance program ensuring smooth operation and upkeep of the workplace. Monthly financial budgeting and reporting. Project manage small - medium workplace upgrades an...

3 days ago seen See more...

ICT Service Desk Team Leader

Digital61

Canberra, ACT

Lead, mentor, and motivate Service Desk technicians. Set performance expectations, prioritize tasks, and ensure timely issue resolution. Maintain a customer-centric approach and handle escalated issues. Streamline processes, analy...

2 weeks ago seen See more...

Service Desk Analyst

Minterellison

Canberra, ACT

Oversee Service Desk operations, including monitoring of telephones, and service portal requests coming in from all offices. Respond to IT Service Desk calls within agreed service level timelines. Resolve help desk incidents withi...

2 weeks ago seen See more...

Service Manager

Carrier

Canberra, ACT

We are looking for a solution orientated Service Manager with the ability to provide an excellent experience to internal client and our clients in the field. Therefore, you will;. Lead, manage, and mentor a team of service technic...

2 weeks ago seen See more...

Technical Service Delivery Manager

Emanate Technology

Canberra, ACT

Manage service operations and ensure adherence to contractual agreements. Develop and maintain strong relationships with internal and external stakeholders. Provide timely and accurate reporting on Service Delivery metrics. Utiliz...

2 weeks ago seen See more...

Service Desk Analyst

Kbr

Canberra, ACT

Permanent

Your role will involve diagnosing, prioritising, documenting, and actively resolving more complex end user incident requests, whilst liaising with technical and business stakeholders to support optimum resolution times. Your exper...

2 weeks ago seen See more...

Service Assurance and Optimisation Manager

Datacom

Canberra, ACT

$90,000-100,000 per year

Maintenance of the SLM Framework - design and maintain the underlying structure of the agreed Service Levels Management approach and structure. Identification of Service Requirements - The Service Level Requirements are to be docu...

2 weeks ago seen See more...

Service Delivery Manager - Defence

Jigsaw Corporation

Canberra, ACT

ITSM focused role. ITIL & Agile background required. Long term contract. Develop Policy, Process and Procedure documents aligned to the ITIL framework across the service lifecycle. Provide program and project delivery schedules, i...

2 weeks ago seen See more...

Service Desk Supervisor

Unisys

Canberra, ACT

Permanent

Supervising employees who obtain information from services requester, log information into proper call management system and provide information relevant to the call and services provider. Supervising employees who deliver remote...

3 weeks ago seen See more...

Service Desk Team Lead

Unisys

Canberra, ACT

Permanent

Supervising employees who obtain information from services requester, log information into proper call management system and provide information relevant to the call and services provider. Supervising employees who deliver remote...

3 weeks ago seen See more...

Service Desk Support

Fujitsu Australia Limited

Canberra, ACT

$40 – $50 per hour

ITIL, ServiceNow Level 1 and 2 technical support following the ITIL methodology. Usage of call centre and ServiceNow as a service management tool. Image devices following build procedures. Provide face to face floor walking assist...

3 weeks ago seen See more...

Service Delivery Manager

Sense Group

Canberra, ACT

Permanent

Identify and document IT service management requirements. Design, develop, and implement policies, processes, and procedures aligned with the ITIL framework. Coordinate Agile processes and methodologies, including managing the Ser...

3 weeks ago seen See more...

Disability Service manager

Veritycareservices

Canberra, ACT

$95,000 - $110,000 a year

Excellent understanding of the NDIS. Relevant qualification or demonstrated equivalent professional experience. A minimum of 2 years of experience is required. Demonstrated knowledge of NDIS operations. Comprehensive knowledge and...

4 weeks ago seen See more...

IT Service Management & ServiceNow Experts

Thinkstream

Canberra, ACT

Proven experience with ITSM and/or ServiceNow platforms. Experience in multiple disciplines of Service Management. Strong understanding of ITIL principles. Ability to effectively communicate with clients and stakeholders. An under...

4 weeks ago seen See more...

Service Management Officer (APS6)

Hays Recruitment

Canberra, ACT

12-month contract on offer for experienced ITSM professional Your new companyis seeking to engage a skilled and experienced IT Service Management professional to join its Service Management Office on an initial 12-month contract....

a month ago seen See more...

Residential Services Manager

Hudson

Canberra, ACT

Oversee the admissions processes in coordination with a leading university, ensuring all occupancy requirements are met and financial arrangements are in place. Regular reporting and liaison on occupancy outcomes, operational proc...

a month ago seen See more...

APS6 Service Management Officer

Atlamgroup

Canberra, ACT

As one of the Australias largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. Our client is seeking to engage an APS6 Service Management Offic...

a month ago seen See more...

Consulting Services Manager, AWS Professional Services, Public Sector

Amazon Web Services

Canberra, ACT

DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including publi...

a month ago seen See more...

Procurement Advisory Services | Managers and Senior Associates

Kazar Consulting

Canberra, ACT

prepare a range of procurement documentation including request for quotations, request for tenders, business cases, evaluation reports, contracts, and correspondence.. Develop procurement strategies and plans aligned with governm...

a month ago seen See more...

ICT Service Management

Aps

Canberra, ACT

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down. 4 extra mandatory leave rest days per year. 18 days of paid personal leave per year. Generous superannuation of 15.4%. 16 weeks of paid mate...

a month ago seen See more...

Consulting Services Manager, AWS Professional Services, Public Sector

Amazon.com, Inc.

Canberra, ACT

Experience delivering and selling Consulting and Professional Services - Senior level executive engagement and advisory experience. A strong understanding of cloud computing (Iaas, SaaS, PaaS), its benefits and the impact on enter...

2 months ago seen See more...

APS 6 IT Service Management Officer

Dfp Recruitment

Canberra, ACT

$149,760-166,400 per year

$72 - $80 / Hourly (+ Super). Canberra. Contract (12-months, possible extension). Identifying, documenting and categorising practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to ma...

2 months ago seen See more...

APS6 Service Management Officer

Chandler Macleod

Canberra, ACT

$72.00-80.00 per hour

Identifying, documenting and categorizing practice work items (e.g., releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle. Engagement with technical owners...

2 months ago seen See more...

Services Manager

Atlamgroup

Canberra, ACT

About the role:Opportunity for an experienced Building Services Manager to join our Canberra business and support our strong upcoming package of work in the region, on the soon to commence ADFA Student Accommodation project. This...

2 months ago seen See more...

APS6 Procurement Systems Officer - Jira Service Desk

Hays Recruitment

Canberra, ACT

Working with the Jira Service Desk, providing administrative support, including managing user accounts, customising workflows, monitoring system performance, resolving and escalating issues. Supporting end users of Procurement Jir...

2 months ago seen See more...

APS6 - Senior ICT Service Desk Officer

Randstad

Canberra, ACT

Permanent engagement. Candidate must be able to obtain a NV1 security clearance. Salary: $86,912 - $98,830 + 15.4% super. Candidate must be an Australian citizen . logging and prioritizing support tickets in the Service Management...

2 months ago seen See more...

Ramp Services Manager - CANBERRA Airport

Swissport

Canberra, ACT

Demonstrated leadership presence and maturity. Extensive operational aviation experience, knowledge and understanding of the Ramp Services function. Practical knowledge of industrial relations processes including the full range of...

2 months ago seen See more...

Consulting Services Manager, AWS Professional Services, Public Sector

Amazon

Canberra, ACT

Mitigation of delivery risks and issues. Engaging with customers actively leveraging Technical or IT Advisory / IT Transformation skills to support project delivery. Building strong relationships with senior executives and enter...

2 months ago seen See more...

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