Service Desk Manager jobs in Canberra, ACT

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SERVICE DESK MANAGER

Lead and manage the Service Desk, including day-to-day operations, priorities for staff, training and developing work plans. Detect, analyse, report and escalate emerging Service Desk issues and risks, recognising systemic issues...

CompanyAustralian Sports Commission
AddressCanberra, ACT
CategoryCustomer Service
Date Posted 4 weeks ago See detail

Service Desk Manager

Australian Sports Commission

Canberra, ACT

Lead and manage the Service Desk, including day-to-day operations, priorities for staff, training and developing work plans. Detect, analyse, report and escalate emerging Service Desk issues and risks, recognising systemic issues...

ICT Service Desk Manager

Unisys

Canberra, ACT

Must be an Australian Citizen. To be successful, you must hold at least NV1-level security clearance.. The role is based in Canberra, Australia. Managing employees who obtain information from services requester, log information in...

Service Desk Manager

Australian Institute Of Sport

Canberra, ACT

$98,209 - $113,229 + up to 15.4% superannuation - ASC Grade 5. Canberra. Ongoing Full Time. Lead and manage the Service Desk, including day-to-day operations, priorities for staff, training and developing work plans. Detect, analy...

Service Desk Manager

Unisys

Canberra, ACT

Permanent

Managing employees who obtain information from services requester, log information into the proper call management system, and provide information relevant to the call and services provider. Manage employees who deliver remote har...

IT Service and Project Delivery Manager New

Kbr

Canberra, ACT

Permanent

The Opportunity:Our ideal candidate will ensure the resolution and completion of services, including escalations, and supporting key IT processes. The IT ServiceDelivery Manager will support the relevant project planning, includi...

Endpoint Services - MS Intune (Mobile & Windows Management) New

Unisys

Canberra, ACT

Permanent

Hands on Experience on Microsoft Intune preferred. Mobile Device management via Intune. Mobile application management & Policy management. Handling co-management & Modern device management is an added advantage. Execution of Enter...

IT Service Manager - ITSM, ITIL, JIRA - FED GOVT

Hitech Asia Pacific

Canberra, ACT

Exciting opportunity within a Federal Government Department. 12 month contract + 12 month extension option! . Rewarding hourly rates and hybrid working arrangements!. Develop and maintain a set of Service Management practices and...

Medical Practice Front Desk Manager

National Capital Medical Specialists

Canberra, ACT

Proven experience in a small Front Desk management role, preferably within a healthcare or medical setting. Excellent communication and interpersonal skills, with a focus on delivering empathetic and compassionate support to patie...

Service Manager/ Centre Director

Busy Bees Australia Employer Pty Ltd

Canberra, ACT

Higher Salary - Competitive, above-award salary, negotiable to meet your needs! Bonus opportunities - Access to our BEEs Bonus program for Area Managers, paid quarterly! Uniform & Laundry - Get a Laundry allowance and annual Unifo...

IT Technical Support expert with IT Service Management experience

Zsoft Technologies

Canberra, ACT

Permanent

Proven experience in a level 2 Technical Support role, supporting large numbers of users nationally. Ability to effectively utilise Ivanti or similar IT Service Management tools. Exposure to and use of Microsoft Active Directory....

Executive Branch Manager Governance and Ministerial Services | Full-time Executive

Transport Canberra And City Services

Canberra, ACT

Lead the TCCS Governance and Ministerial Team of TCCS, with a focus on excellence and a positive team and branch culture. Liaise effectively between the Directorate, the DG, the Minister and Cabinet including management of the Dep...

Plumbing Service Manager

Level Plumbing Canberra

Canberra, ACT

Managing and mentoring a team of up to 8 - plumbers, apprentices and service coordinators. Building and growing an industry network to drive revenue and growth . Maintaining strong relationships with customers. Providing detaile...

IT Service Desk Analyst

Cleared Ict

Canberra, ACT

Troubleshoot and support computer/desktop installation, operation, configuration, customization, and usage of assigned products. Provide prompt, efficient, and friendly customer service by responding to and resolving customer requ...

Business Manager - Office of Executive Director Medical Services

Act Health

Canberra, ACT

Employment Type: Full Time, Temporary 3-6 Month Contract with the possibility of extension and/or permanencyClassification: Senior Officer Grade B (PN 44634) Salary: $142,329 - $159,780 (Plus 11.5% Super)Location: Canberra Hospit...

Service Manager | Grand Pacific Health | Wagga Wagga

Social Compass Group Pty Ltd

Canberra, ACT

Lead a team of clinical experts across several mental health services. Located in Wagga Wagga, with additional responsibility for a site in Young. Make a genuine difference to the health & wellbeing of the community. $15,900 salar...

Services Manager

Cdc Data Centres

Canberra, ACT

Oversee data centre service projects, managing critical infrastructure and technical services to ensure successful delivery. Handle project planning, change management, customer coordination, reporting, and internal stakeholder en...

Service Desk Analyst

The Recruitment Company

Canberra, ACT

Oversee Service Desk operations, including monitoring of telephones, and service portal requests coming in from all offices. Respond to IT Service Desk calls within agreed service level timelines. Resolve help desk incidents withi...

ICT Service Desk - Quality Coach / Quality Assurance Specialist

Unisys

Canberra, ACT

Must be an Australian Citizen.. NV1 Security Clearance is required.. The role is based in Canberra, Australia.. Consistently monitor Service Desk agent interactions with End Users and related tickets. Ensure timely and effective c...

Service desk Analyst

Boundary Consulting Pty Ltd

Canberra, ACT

Provide first-line technical support to users via phone, email, chat, or in-person. Diagnose and resolve hardware, software, and network issues in a timely manner. Log all support requests accurately and promptly into the ticketin...

Service Desk Analyst

Australian Electoral Commission

Canberra, ACT

Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and Service Desk operations. Demonstrated personal integrity whilst achieving...

Customer Service Manager

Labour Support Group

Canberra, ACT

Develop and implement Customer Service policies, procedures, and standards in alignment with company goals. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. Ensuring operational e...

Services Manager

Nextdc Limited

Canberra, ACT

Experience in managing experienced technicians. Working with technicians to develop onsite training requirements, career paths plans, ensuring team engagement and continuity.. 3+ years of Data Centre / critical environment fac...

Service Desk Support

Whizdom

Canberra, ACT

Provide Level 2 application support to theBusiness areas. Provide thorough triage, investigation and analysis of issues escalated by reviewing design and functional specification documentation and attempting to replicate in lower...

IT Service Delivery Manager (SATCOM)

Kbr

Canberra, ACT

Permanent

The Opportunity:Our ideal candidate will ensure the resolution and completion of services, including escalations, and supporting key IT processes. The IT Service Delivery Manager will support the relevant project planning, includi...

Level 1 Service Desk Technician

All It Solutions

Canberra, ACT

A hungry attitude for all things IT. Great customer service skills. Fluent English communication. A positive attitude. Present well. Networking. Server technologies. Desktop systems. Microsoft operating systems and applications. C...

Service desk

Kirra Services

Canberra, ACT

Testing and analyzing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritizing and resolving IT concerns and escalating serious issues to r...

Service Integration and Management (SIAM) Consultant - ICT ITIL

Hitech Personnel

Canberra, ACT

Exciting opportunity within a Federal Government Department!. 12 months + 2 x 12 months. Rewarding hourly rates and flexible work arrangements!. Developing SIAM requirements for inclusion in approaches to market. Developing docume...

Support at Home Clinical Manager - Aged Care Services

Community Services #1

Canberra, ACT

Are you a Registered Nurse (RN highly desirable) or Allied Health professional with current AHPRA registration, and looking for a change? Can you provide clinical oversight and operational guidance to a high-quality Aged Care Serv...

Business Manager Office of Executive Director Medical Services

Canberra Health Services

Deakin, ACT

City living without the traffic - click here to see why you should live in Canberra. Competitive pay rates and excellent working conditions within a tertiary hospital. Salary Packaging with many options that provide full fringe be...

Service Program Manager (Alcohol and Other Drug)

Toora Women Inc

Canberra, ACT

Seeking a Service Program Manager - Toora Alcohol and Other Drug (AOD) Services. Full-time Monday to Friday, 76 hours per fortnight.. ACT Community Sector MEA Level 7/8 - $110,907 to $125,066 per annum, plus super and salary packa...