Service Program Manager (Alcohol And Other Drug)

Toora Women Inc.

• Seeking a Service Program Manager - Toora Alcohol and Other Drug (AOD) Services
• Full-time Monday to Friday, 76 hours per fortnight.
• ACT Community Sector MEA Level 7/8 - $110,907 to $125,066 per annum, plus super and salary packaging.
• Applications will be assessed as they are received.

ABOUT TOORA WOMEN INC.

Toora Women Inc. supports women with complex issues who have experienced past or present trauma, such as:

• domestic, family and sexual violence
• mental health issues
• drug or alcohol dependency
• homelessness or needing support to stay out of the homelessness system; and/or 
• time in ACT Corrections.

Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as, crisis, transitional and head tenancy accommodation, day programs, counselling and outreach support. This allows Toora to provide wrap-around trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gendered framework.

ABOUT THIS POSITION

We are seeking an exceptional people leader with experience in AOD service delivery transformation and reform.

The Manager of the Alcohol and Other Drugs (AOD) Service works towards alleviating the effects of AOD dependency and its contributing factors for women the impact of their own or another’s drug and alcohol use, through the provision of AOD treatment services: a day program, residential and transitional supported accommodation program, an outreach program, and a counselling service.

She will manage and further develop and evaluate these treatment services, will provide strong leadership and work towards achieving the maximum potential of the team, will implement and evaluate strategies to meet organisational goals and will engage in effective liaison and partnerships with other relevant programs and services in the community.

KEY RESPONSIBILITIES AND CAPABILITIES

• Provide leadership and management of the AOD team, via active contribution to decision making, ensuring compliance of operational aspects, and maintaining comprehensive performance management systems.
• Actively contribute to the Leadership team, in supporting the development and sustainability of Toora Women Inc.
• Ensure that the AOD service operates within organisational and service policies and procedures.
• Oversee the AOD and Counselling programs through commissioning or procurement processes, working to ensure Toora is best placed to achieve continuing sustainability.
• Participate in the ongoing review and evaluation of service activities and determine service operational priorities
• Contribute to the integrated and shared service arrangements to ensure a client centred model is adopted an produced enhanced outcomes for clients
• Engage in professional development activities (eg organisational training/workshops)
• Demonstrated capacity to work with challenging behaviours and crisis situations

ESSENTIAL QUALIFICATIONS & EXPERIENCE

Essential Qualifications:

• Bachelor qualification in Psychology, Social Science or Social Work and/or a leadership qualification, or;
• Diploma qualification in an area relevant to Alcohol and Other Drugs, Community Services, Leadership qualification and relevant sector experience

DESIRABLE BUT NOT ESSENTIAL EXPERIENCE

• Ability to lead a team with well-developed interpersonal, communication and teamwork skills
• Understanding of the needs of women affected by homelessness, substance abuse, mental illness, incarceration, immigration, domestic and family violence and sexual assault.
• High level service delivery skills in trauma informed case management within a feminist framework
• Thorough understanding of the current trends, practices, policies and legislation pertaining to the homelessness and domestic violence sectors.
• Human resource management skills: experience in supervision of employees, work performance management, conflict resolution, debriefing and crisis management.
• Strategic thinking, diplomacy and negotiation skills
• Detailed knowledge of relevant funding agreements, programs, guidelines, procedures and practices within the organisation.
• Excellent time management and organisational skills, with proven ability to priorities, work independently and as part of a team, and seek support and assistance when required
• Excellent verbal and written communication skills, including proficiency in using client information management systems and report writing.

For additional information please contact Jenna ROBERTS at ***************@toora.org.au using the subject line: Service Program Manager - Toora Alcohol and Other Drug Services enquiry via Seek.

A position description is available on our website - https://www.toora.org.au/careers/job-opportunities/