A04 Senior Technical Officer

Senior Technical Officer - 6 month contract with Government

Your new company

Our state government client has the vision of enhancing the safety of Queenslanders through modern, sustainable and evidence-based corrective services. They are looking for Senior Technical Officer for an initial 6 month contract (with possible extension).

Your new role

If you possess exceptional client service skills and have a passionate and dynamic approach to your role, then this role is for you.
In this role you will:

• Provide operational support (on-site and remote) to sites as required in a primarily Microsoft environment
• Configure/install/monitor/support/manage the ICT environments by high level technical expertise.
• Provide a level of training to the desktop environment and applications to end users where required.
• Develop and maintain ICT documentation including knowledgebase articles and work instructions.
• Provide Tier 1/2 technical support and participate on the contact centre as a primary method of incident resolution.
• Accurately triage and escalate incidents where required according to policies and procedures.
• Prioritise and allocate tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.
• Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.
• Develop, maintain and work within procedures for the maintenance of one or more technical domains.
• Meet enterprise service levels by applying ITSM processes.

What you'll need to succeed

• The essential requirements for this role are:A driver’s licence (C class) would be highly desirable

• Participating in on-call arrangements may be a requirement of this position

• The ability to be available as point of escalation where major service interruptions occur out of hours

What you'll get in return

You will enjoy a competitive hourly rate and an initial 6 month contract (with possible extensions).

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Eve Stone now. If this job isn't quite right for you but you are looking for a new position, please contact Eve Stone on eve.stone@hays.com.au for a confidential discussion on your career.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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