Aboriginal Complaints Support Officer

This position is designated for Aboriginal and/or Torres Strait Islander people under section 12 Special Measures of the Equal Opportunity Act 2010. Only Aboriginal and Torres Strait Islander people are eligible to apply.About the role:As an Aboriginal Complaints Support Officer, you will utilise your contemporary knowledge of Aboriginal and Torres Strait Islander history and culture to contribute to the development, implementation and ongoing improvements of the Victoria Police complaint handling service for Aboriginal and Torres Strait Islander people. This is an extraordinary opportunity to improve outcomes for Aboriginal and Torres Strait Islander people.Working within the Command, you will provide support on cultural matters likely to impact their interaction with Aboriginal and Torres Strait Islander people as victims and complainants. This role is most suitable for an experienced professional who has a passion for providing culturally safe support and improving the outcomes for others.Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.Your duties will include:

• Maintain contemporary knowledge of ongoing and present-day themes and issues that impact Aboriginal and Torres Strait Islander people including legislation, Victoria Police policies, procedures and delivery practises.
• Provide strategic insights to enhance the Victoria Police complain handling process for Aboriginal and Torres Strait Islander people who are victims, or complainants and provide culturally safe support referrals.
• Develop tools and products that promote, educate and strengthen understanding of the Victoria Police complaints process for Aboriginal and Torres Strait Islander people.
• Establish and maintain positive partnerships with existing networks and key stakeholders from the Aboriginal and Torres Strait Islander communities and organisations.
• Support the Professional Standards Command and Police Conduct Unit to deliver on workplace outcomes.

As the successful applicant, you will:

• Understand the relevancy of legislation, policies and procedures to accomplish service delivery.
• Contribute to the development of plans, strategies and team goals.
• Build and maintain positive stakeholder partnerships for working cooperatively.
• Present facts, logic and reason to successfully persuade and influence others.
• Recognise the sensitivity or confidentiality of information and follows legislation and policy.
• Be of Aboriginal and Torres Strait Islander descent or identify as an Aboriginal and Torres Strait Islander.

Requirements and relevant information:

• One (1) x full-time, ongoing position available.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

Your application must include:

• Resume
• Completed application form – the word document (2. Application Form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, Wednesday 8 May 2024.Please Note: All applications will need to be submitted through one of the following platforms: Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).For further information on this role please contact: David Markum on 0447 012 486 .We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email or on (03) 8335 8082.About Us:Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.Find out what it is like working as a Victorian Public Servant for Victoria Police: