Accommodation And Hospitality Manager

Arkaroola Wilderness Sanctuary is a resort that offers a wide variety of motel-style accommodation to suit most budgets, self catering cottages, caravan park and bush camping. Arkaroola Wilderness Sanctuary can be reached by air and conventional 2wd. With its well marked walking trails, 80kms of scenic drives and 2 astronomical observatories, Arkaroola Wilderness Sanctuary is a mecca for bushwalkers, four wheel drivers, nature enthusiasts and star gazers.

Arkaroola Wilderness Sanctuary is now looking for an Accommodation and Hospitality Managerto join their team;

The right candidate will be responsible for:

• Managing the daily activities of the Housekeeping department. This includes appropriate cleaning of all bedrooms and all public areas;
• Planning, organising and directing team members to ensure the highest standards of guest satisfaction;
• Conducting daily inspections to include checking of all public areas and bedrooms to ensure adherence to the level of cleanliness expected;
• Ensuring that Supervisory Staff completes workarounds and checks in your absence;
• Training of all new housekeeping staff members to the required standard;
• Uphold the highest standards of cleanliness, health & safety, and conduct. Ensure that sufficient staffing is present to meet the daily business demands;
• Assisting the Housekeeping staff whenever necessary in performing all duties as well as accommodating all guest requests in an efficient manner;
• Ensuring that all pertinent information is documented in the logbook daily;
• Reporting all maintenance issues promptly to the maintenance department as well as following up to ensure they are rectified to the appropriate standard;
• Ensuring payroll is documented and submitted accurately and promptly. Furthermore, they need to ensure payroll forecasts’ completion and timely submission;
• Prepare and distribute assignment sheets to assigned staff and review priorities;
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift;
• Liaise and develop excellent relationships with all relevant departments to ensure the efficient running of your department;
• Adhere to all hotel and company policies and procedures;
• Purchase, re-order and maintain housekeeping supplies and inventory;
• Maintain the housekeeping budget, weekly stock take;

About you

• At least 2 years of experience as a Accommodation and Hospitality Manager;
• Strong communication skills;
• Ability to manage multiple duties;
• Demonstrate excellent customer service skills;
• Ability to manage budgets and costs effectively;

Job type: Permanent/full-time

Salary: $70,000 - $80,000

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role