AddressVenue Manager at Ballers Clubhouse Adelaide
We are seeking a highly motivated and experienced Venue Manager to join our team at the newest addition to the Ballers Clubhouse brand. Adelaide is the first venue in our expansion journey for Ballers Clubhouse outside of Victoria. We are primarily looking for someone with minimum 3 years experience in running a hospitality venue that will come onboard early during the build phase to assist the build process and learn all corners of the venue and wider operations of the Ballers Clubhouse business.
In this role, you will be responsible for overseeing the daily operations of the venue, ensuring employee productivity, monitoring the efficiency of all processes, and creating a positive work environment for employees. You will be required to meet regularly with upper and lower management to stay up-to-date with organisational changes, issues, and improvements. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals and grow the business. We are looking for someone with local knowledge to help the business connect with the Adelaide community and tailor our offerings to local preferences and trends.
Our customers and their journey are our number one priority, and as such, you will be expected to maintain exceptional levels of customer service at all times. This includes keeping the venue presentation held to high standards, running and managing any bookings, events, and other activations that are rolled out, making sure that staff are conversing with patrons and presenting products to customers as they are intended, and importantly, making sure people are smiling and having fun!
Key Responsibilities:
- Overseeing daily operations (operations manual will be provided on venue operations, brand and communications)
- Implementing systems to drive profitability across all aspects of the business
- Managing staffing rosters
- Building a team of workers for the Adelaide venue
- Managing daily and weekly reporting to head office
- Implement customer journey mapping (with the intention to roll out nationally)
- Working with upper management (GM of Operations)
- Maintaining bench marked service levels
- Set staff KPIs / shift goals (with the intention to roll out nationally)
- Delivering business KPIs
- Managing bookings from individuals, group, to large corporate functions and working with the greater sales team in head office
Qualifications:
- Minimum 3 years experience in venue management and project management
- Strong focus on overall business improvement through the use of systems, training, and heightened customer experience
- Strong leadership skills and the ability to manage a team
- Excellent communication and interpersonal skills
- Proven ability to make decisions and problem-solve
- Strong organisational and time management skills
Ballers Clubhouse is the future of hospitality with tech infused games, food and beverage offerings set to wow the Adelaide community. Join us at Ballers Clubhouse Adelaide and become a part of our ever-growing family of game-changers and fun-seekers. With our commitment to innovation and hospitality, we're redefining what it means to have a good time - one game at a time.
