Account Coordinator

Samsonite Australia is looking for an aspiring Account Coordinator to join our Wholesale Customer Engagement team at our Head Office based in Mulgrave. Reporting to the Supply Chain Manager, this role is responsible for day-to-day relationships with a portfolio of Samsonite B2B and B2C customers regarding order management and supply of stock. 

Typical Duties Include:

• Working closely with the Supply Chain team to assist with, but not be limited to –
  • Managing the timely and accurate processing of sales orders into the ERP (SAP) for the relevant warehouse and customer.
  • Monitoring inventory levels for key SKUs to ensure fair and equitable supply to Samsonite customers.
  • Managing the allocation of inventory to the sales orders and ensuring they are presented to the warehouse(s) on a timely basis 
  • Managing the day to day relationship with a portfolio of customers including proactive contact and issue resolution.

About You:

• You are keen to provide excellent customer service.
• You have strong computer and data-entry skills (Excel).
• You have strong data entry and administration skills as well as great attention to detail.
• You have a flexible and meticulous approach to work.
• You are commercially astute with the ability to manage multiple tasks.
• You have strong interpersonal and communication skills with the ability to communicate effectively via phone, email or in person. 
• You are self-motivated with a positive can-do attitude and are willing to go the extra mile in order to exceed the customer's expectations.
• You have the ability to identify, investigate and resolve problems in a timely manner.
• Having had exposure to SAP is highly regarded, but not essential. 

*This is a wonderful opportunity to work within a dynamic organisation. 

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees; recognising performance and creating a supportive working environment. You'll also get -

• Access to our Employee Assistance Program (EAP) – our team’s health & wellbeing is important to us!
• Incredible discounts on our products.
• Generous leave loading on annual leave.
• Flexible working hours and work environment.

Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.

• With an impressive social calendar – it gives us plenty of reasons to celebrate and bring everyone together!

Socially responsible. We want to minimise our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from all qualified candidates without consideration of age, race, religion, gender, sexual orientation, disability, marital status or family situation. We actively cultivate a diverse workforce and promote inclusion in our workplaces. We hire based on merit and believe in selecting the best candidate for the job. People from all backgrounds, including those with special needs, are encouraged to apply.

Samsonite promotes a strong culture based on values and all team members are expected to behave in accordance with these values:

• Teamwork
• Trust
• Excellence &
• Dignity

If this sounds like you, please apply with your Resume and a separate Cover Letter in either Word or PDF format.