Address
Form of workDetmold Medical is an important division of the Detmold Group - a strong and successful Australian based family-owned business. Headquartered in Adelaide, Detmold Medical specialises in packaging, medical and disposable items to the Australian health industry. This business presents an exciting mix of a strong and well-established customer base within the health sector, combined with ongoing expansion through new products and markets across Australia.
About the opportunity:
We are seeking a detail oriented, motivated and dynamic Part-Time Account Coordinator to join our team. Reporting to the National Sales Manager, you will be responsible for the coordination of services to key accounts and provide support and back up for service delivery across the Detmold Medical Sales portfolio.
More specifically, you will:
- Act as the first point of contact for customer distribution centre enquiries specifically regarding the customer’s orders, deliveries or back orders
- Work collaboratively with the warehouse teams in SA & QLD to assist with onboarding
- Coordinate internal and external delivery of goods to all customers
- Address customer concerns and requests, developing solutions that demonstrate the promise of delivering quality, value and service
- Promote the organisation’s products and services to customers through all interactions and telephone contact
- Assist with tender submissions as required
- Assist and support in marketing activities as required
- Support the preparation of customer presentations and customer reporting to internal and external stakeholders
- Coordinate the quality control process internally and externally
- Support the new product development enquiry process, including samples management, managing artwork transition, mock-ups and concepts
- Coordinate New Item Setup of new products and effectively manage aged stock
- Investigate & process credit claims and manage debtors/account reconciliation
- Utilise Salesforce as an execution aid and management tool across the group of customers
As the successful candidate, you will have:
- Proven experience in account management, customer service, marketing assistant or a related role
- Ability to establish credible relationships and build rapport with a variety of stakeholders
- Excellent organisational abilities and attention to detail
- Ability to thrive in a fast-paced, deadline-driven environment
- Highly developed computer and data management skills
- Strong commitment to the provision of service excellence
- Excellent communication skills
- Strong personal accountability
What’s In It For You?
- Office based role with flexibility to accommodate school hours
- Recognised Employer of Choice by the Australian Business Awards (ABAA)
- Market competitive remuneration reviewed regularly
- A commitment to your ongoing professional development through training and career-growth opportunities
- A Company that is committed to corporate social responsibility – through supporting local communities and charities, and our commitment to sustainable and ethical sourcing
- A holistic and comprehensive health and wellbeing program so our people feel supported to be at their best
- Other benefits include: An active social club, Free Flu Vaccinations, Free onsite Parking and Regular Celebrations of Success
If this sounds like you, click apply now. Your application should be addressed to: Nikita Bheem
Whilst applications must be made online, any confidential questions are welcome via email: ************@detmoldgroup.com
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant
Employee safety is our priority, and we want our people to be 100% SAFE. One of the ways the Detmold Group maintains a safe and healthy work environment is by encouraging employees to follow government guidelines for all communicable disease prevention.
