AddressTasks & responsibilities
As the Client Services Coordinator, your responsibilities will include, but are not limited to:
• Facilitating person-centred support and ensuring Participants supported by Nawiri care achieve their goals.
• Complete NDIS Progress Reports and other necessary documentation prior to NDIS plan reviews.
• Connecting participants with relevant resources as needed and visiting participants to check on their welfare.
• Supervise and monitor operation/information systems (including rosters) and identify organizational requirements including risk management and support planning.
• Contributing to the development of capacity building programs and resources.
• Develop and present mandatory training programs to support employees both metro and regional in consultation with Client team leaders
• Collaborating professionally with team members and other internal and external stakeholders
• Provide employee support and leadership.
• Identifying training needs to educate and develop staff to achieve quality outcomes
• Be a positive brand ambassador for Nawiri Care internally and externally
• Support Client team leaders to organize monthly Team meetings and case conferences.
Qualifications & experience
- Excellent interpersonal, communication, and report writing skills.
- Tertiary Qualification in Community services, Social Work, Behavioural Science or similar (Bachelor Level or higher)
- Current or previous leadership experience in the community sector.
- Ability to be flexible and work in diverse and challenging situations
- Experience in working with people who have complex needs associated with a moderate to severe mental illness
- Current 'C Class' Driver's Licence
- Valid NDIS Worker Screening Clearance or DHS Disability Clearance.
- Valid Working With Children Check
- First Aid Certificate (HLTAID003 & HLTAID001) - must maintain currency
About you:
To become part of Nawiri Care services’ dynamic operations team, you will have a values match with NCS as a first vital point to success as well as extensive experience in the industry. You will be adaptable to fast-paced and changing environments and have an in-depth understanding of the NDIS and how this impacts participants, service providers and staff. You will be able to support and guide staff to adapt to industry changes and demands and will share your knowledge with your team.
