Address
SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The SBS Account Development Team is a key part of ICS and maintains relationships with Small and Medium & Large market clients in Australia & New Zealand, supporting business owners with products and services to help them run and grow their businesses.
The SBS Account Development Executive position is responsible for managing a dynamic Small Business Services portfolio, with the goal of growing billing & lending revenues whilst focusing on customer retention via effective pipeline management.
To be effective, the ADE is required to interpret information from a variety of sources including customer conversations, internal data and analytics resources and external sources to uncover and convert growth opportunities. Ensuring a positive customer experience with every interaction is paramount.
Key responsibilities include:
The Sales Associate provides reporting & administrative assistance to the Australian Commercial Account Development team. The primary purpose is to support the Director and Management team in delivering against their individual client & collective team sales goals.
The Sales Associate is required to not only engage with a diverse group of Account Development team members, but also work with many internal stack holders and occasionally externally with clients & other suppliers.
The position operates within a very fast-paced fun environment requiring maturity, flexibility and patience to respond to ever-changing needs. The role also requires strong verbal and written communication skills as well as the ability to use analytical skills to develop reporting & provide analytical direction via data & insights.
Principal Accountabilities:
- Provide analytical support to leaders in reaching team goals (e.g. Dashboard Reporting, pipeline management reporting, daily outlook reporting).
- Support the onboarding of new employees in setting up all the internal system access, tools and office orientation.
- Administrative support to Directors – complete TEV’s, access and manage calendar and e-mail and to support others in periods of absence; Also support with confidential matters with team members.
Required Qualifications:
- Ability to handle large volumes of work with competing deadlines for multiple Sales Leaders/Partners & Directors of Department
- Demonstrated strength or ability to gain sound knowledge of Microsoft Excel, Microsoft PowerPoint and Internal CRM
- Strong internal stakeholder management skills with ability to communicate effectively.
- Shows ability to provide guidance on prioritization and solutions for linking of customer and company goals.
- Excellent verbal & written business communication skills
- Strong PC skills (Excel, Word, PowerPoint).
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
