Account Executive

With a remarkable history spanning over a century, Note Printing Australia (NPA) stands as a prominent manufacturer of high-security banknotes and passports for both the Australian and international markets. Our distinguished reputation for innovation and unwavering commitment to pushing technological boundaries sets us apart. At NPA, we cultivate an environment where dedication and hard work yield exciting new concepts that consistently demonstrate the realm of possibilities. Come on a transformative journey with us and experience how our passion and tenacity drive us to redefine the limits of achievement.
 

About the role:

This position is responsible for supporting and contributing to Commercial Services’ export banknote and other customers to consistently fulfil NPA’s contractual obligations and customer expectations.

Responsibilities:

• Coordination and administration of all day-to-day activities of export banknote and other customers
• Develop and maintain a list of contract deliverables for banknote and other projects to ensure customer expectations are met timely
• Ensure customer sales orders and project files are up-to-date
• Respond to all customer feedback and complaints in a timely manner
• Maintain detailed records, including customer meeting reports and ensure the CRM system (HuBSpot) is up-to-date
• Prepare and administer NPA responses for export banknote and other tenders, RFIs, RFQs, proposals and the like (including pre-quotation activities)
• Manage deliveries and invoicing for export banknote and other customers
• Ensure sound working relationships with other departments (mainly Operations, Technical Services and Quality) to ensure timely responses to customer queries
• Arrange and coordinate export banknote and other customer site visits
• Coordinate reporting requirements for export banknote and other projects
• Ensure timely destruction of export banknote and other spoils and plates in line with customer expectations, including coordination of on-site destruction activity
• Coordinate annual cleansing of sheet/note holdings and plates for export banknote and other and projects
• Provide input to the customer feedback report maintained by Quality

About you:

• A tertiary qualification in business, marketing or related discipline is preferred.
• Outstanding people skills, both team and stakeholder focused.
• Highly developed written and oral communication skills.
• Intermediate computer skills, ideally experience with ERP and CRM systems
• Experience in the printing industry, particularly security printing would be an advantage

Why choose us?:

Note Printing Australia offers a range of employee benefits including, competitive salary, wellness centre including onsite gym/personal trainer, onsite physio, canteen with freshly made meals by our onsite chefs, Maternity room and prayer rooms. Working within a light industrial environment, NPA provides a climate-controlled workplace, opportunities for further training and promotes a fair and equal work culture inclusive of all diversity.

Joining NPA means becoming part of a dynamic team dedicated to excellence in manufacturing and continuous improvement.

If this sounds like the opportunity you are looking for, please submit your cover letter and resume via seek detailing your experience and why you are the best candidate for the role.
 

Note: Only shortlisted candidates will be contacted. Thank you for your understanding.