AddressAbout the Company:
Streem delivers comprehensive and realtime Print, Online, Television, Radio and Social media intelligence to corporate and government media teams across the ANZ market, helping them to monitor, analyse and respond to news as-it-happens. A challenger business in a highly monopolised market, Streem applies technology and human intelligence to deliver customers a fast, flexible and innovative media monitoring and analysis platform on Desktop, Tablet and Mobile.
Reasons to come work at Streem:
Location:
Surry Hills, Sydney, NSW (2 minutes from Central Train Station)
Website:
https://www.streem.com.au/
The Role:
Our team is growing and we are looking for a switched-on, media-savvy Account Manager to join our Customer Service team. You'll work closely with customers to build, implement and manage their Streem platform to ensure their business needs and challenges are supported.
The Account Manager role is split between existing customer and team support. You will be required to support Streem’s existing customers (including Streem's State and Federal Government customers) in using the company’s realtime media intelligence platform and to provide day-to-day account management service.
Responsibilities include (but are not limited to):
- Managing a customer’s day-to-day requirements, by taking ownership of new accounts and managing the requirements of existing accounts
- Building and maintaining strong relationships with clients through serving as their key point of contact
- Train and educate customers on the use of Streem’s platform through virtual and face-to-face meetings
- Collecting feedback from customers and representing their requirements in internal product development meetings
- Proactively identifying important media, key events, and issues to the customer
- Identifying solutions and opportunities to client challenges
What skills and experiences you'll need:
- Excellent verbal and written communication skills
- Proactive and enjoys a face-paced environment
- Strong customer-facing skills with the ability to take initiative and adapt to changing situations
- Have a keen interest in the Australian media landscape
- Positive can-do attitude, energetic, and media-savvy
- Ability to manage conflicting priorities and deadlines while maintaining sharp attention to detail
- Candidates with previous customer-facing and/or media/news/content experience are encouraged to apply
- Experience working with Excel, Project Management Tools/CRM tools/Boolean Search is an advantage (but not required)
- Bachelors or Masters Degree in Communications/Media/Public Relations/ or relevant field are preferred
- Australian permanent residency or be an Australian citizen
