Account Manager, Sme & Mid-Market Sales

• Challenge yourself to join our dynamic Qantas Sales team, a high growth division.
• Take an opportunity to develop your account management skills.
• Full time permanent position, based at our Mascot Campus.

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and work hard to make sure we’ll be right. We won’t settle for anything less than the best outcome. We’re a high performing team, and we each have the opportunity to add value and make an impact on the business.As an Account Manager, SME & Mid-Market Sales, you will effectively manage the operational and commercial performance of our corporate customer base, using the tele sales channel to strengthen client relationships and drive incremental revenue and market share. Managing a diverse customer group, you will manage the performance of the portfolio, conduct account reviews and be involved in negotiations and contract renewals. Through your excellent customer relationship management skills, you will manage accounts and recommend appropriate strategies, as well as analyse customer data trends to identify opportunities for growth.You’ll have:

• Customer relationship management experience, preferably gained in a call center environment.
• Demonstrated prior experience managing the performance of customers, ensuring adherence to contracts.
• Prior experience in contract negotiation and contract management is preferred.
• Highly developed negotiation, communication and influencing skills.
• Ability to analyse, pivot and present large data sets effectively.
• Proficiency in using Microsoft Office Suite, preferably in Salesforce or CRM systems.
• Experience in B2B sales such as travel, utilities or telecommunications industries will be highly regarded.
• Senior stakeholder management skills.

​Why Qantas?You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel.We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.Be a part of something special and play your part in the Qantas story – get in touch today.Applications close: Monday 6th May 2024Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.