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Account Manager
Account Manager (Sydney, Australia)
The Account Manager will be responsible for managing and growing Cornerstone's customer base. This position requires a rare and talented individual that excels in multiple business disciplines including business development, solution selling, consulting, project management and customer service.
You'll divide your time between developing relationships, handling escalations, impacting customer satisfaction ratings and identifying new business opportunities within those key enterprise customers. You will work closely with key resources within Cornerstone to ensure that you and the customer are well-supported and successful.
To be a good fit for this position you'll have at least 2 years of customer-facing, account management, project management, and ideally sales or consulting experience. You will need business process and technical aptitudes. Strong sales acumen, negotiation capabilities and a commitment towards winning business are strong assets. You will be or will quickly become a guide on the Integrated Learning and Talent Management industry, the Cornerstone application and the business processes that it supports. Excellent customer service skills are a requirement, as well as a positive and upbeat attitude to build satisfied and committed clients, and an entrepreneurial spirit. Finally, you'll need the professional maturity and savvy to manage and prioritise your time, work autonomously as a remote employee, and interact effectively with business and technical professionals internally and externally.
This position will report to the Regional VP of Sales. Success in this role may provide a host of additional opportunities for growth such as travel, career progression, and significant financial upside. We are committed not only to recruiting top talent, but also to retaining phenomenal people
In this role you will...
- Create account strategies and plans for key customer accounts to achieve stated customer and Cornerstone business objective
- Attain or exceed sales quota by identifying customers' business challenges and aligning Cornerstone products and services to create elite solutions that deliver significant value
- Build and expand relationships “high and wide” in customer organisations to expand the relationship footprint
- Collaborate with other functions to ensure excellent delivery of service, quality of work and the highest level of customer satisfaction possible
- 2+ years solid background in a customer-facing role along with account management or sales experience in the software industry
- Strong preference in HCM, SaaS, Solution sales or consulting experiences
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Consideration for privacy and security obligations
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
What We Do:
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone's people development solutions are successfully used by more than 90 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
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