EL2 Director, Complaints Management Coordination

Team and Role Overview 

The Complaints Management Coordination team is a new function at Comcare. Its primary purpose is to establish and lead the coordinated complaint management model at Comcare. For reporting purposes, the role will report to the General Manager of Scheme Management Group during the establishment phase of the coordinated Complaints Management model.

The Director Complaints Management Coordination is a key role responsible for the development and coordination of the Complaints Management function and, following its establishment, leading that function for Comcare.

The role will oversee and coordinate the implementation of comprehensive Complaints Management review recommendations. This influential role demands effective collaboration with diverse business areas to improve the way complaints are managed at Comcare and includes streamlining complaint processes, improving complaints resolution and timeliness, and ensuring that the complaints information contributes to continuous improvement across the organisation.

A merit pool may be created and may be used to fill similar Ongoing and Non-ongoing roles.

Eligibility and Specific Conditions of Employment

1. Australian citizenship.
2. Character clearance (police records check).
3. Health clearance.
4. Six months probationary period for new engagements.

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).