AddressWho are we?
Standards Australia is the peak standards development organisation in Australia, and we are now 101 years old! We are going through a massive transformational growth stage. In the last few years we’ve doubled in size and now have over 300 employees contributing to Australia’s future and our mission of empowering communities.
We bring together experts to develop national and international standards, which provide guidelines for products and services that promote the net benefit to the Australian community. We also publish these standards, so they are accessible to all businesses and individuals.
It’s our vision to be a global leader in trusted solutions that improve life – today and tomorrow. Join our team and be a part of this exciting time in Standards Australia’s journey!
About the role
The Account Manager – Licensing will play a key role in transforming the delivery of Copyright Licensing services and portfolio management. The Copyright Licensing line of business represents a diverse portfolio of customers with copyright or licensing permissions for Standards Australia’s content.
You will be responsible for implementing best practice copyright licensing including quote management, customer service, and customer lifecycle account management.
What you'll do
- Championing and extracting value from Standard Australia’s IP assets through proactive and reactive licensing arrangements
- Driving transformation of service delivery to streamline processes and minimise manual touchpoints
- Driving retention, growth and customer satisfaction of licensing customers through relationship building and understanding of customer usage needs and potential needs
- Driving sales and marketing initiatives that drive customer success and new commercial opportunities
- Managing appropriate decision making for copyright licensing requests with an understanding of the commercial and non-commercial implications
- Reporting of Copyright Licensing including transactions, trends, retention and forecasting
- Strong commitment to customer service, delivering on SA’s customer excellence charter
- Act as an escalation point for customer complaints, ensuring learnings are documented and feedback is championed to address recurring errors and training needs
- Coordinating and assisting with compliance audits as required
- Working with various business units on the pricing strategy and pricing models for licensing
- Educating customers on new pricing, licensing structures and opportunities which apply to them
- Working closely and collaboratively with the Product Development, Finance and Legal teams
- Participate in business initiatives across the team to optimise productivity and efficiencies
- Manage IP protection and coordinate with the legal team on responses to infringements
- Overseeing the day-to-day operation and activities of the team, optimising scheduling of tasks to ensure excellent customer support is in place
- Monitoring performance, conduct mentoring and training, promote a culture of customer service excellence
- Minimum of 3 years’ experience in similar complex customer servicing and portfolio management roles.
- Experienced in general account management
- Commercially minded approach
- Results and goal oriented with the ability to demonstrate excellent judgment, solution orientation.
- Demonstrated ability to plan, manage, and organise multiple priorities and deadlines
- Demonstrated ability to perform problem analysis and problem resolution
- Demonstrated ability to work with technology teams to implement business solutions
- A continuous improvement, growth and experimentation mindset
- Experienced in copyright licensing in desirable, but not essential
We at Standards Australia are proud to have been awarded the prestigious Employer of Choice Award 2023! This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.
Our success is measured not only by outcomes, but on the path we took to get there. Standards Australia offers many benefits such as flexibility with working from home, regular team events, additional personal/carer’s leave, regular awards, and on-going training. Our award-winning People Perks program includes the following great benefits:
- Nine-day fortnight – enjoy every second Friday off!
- Parental and secondary carer leave benefits – supporting you and your family during the most important times in your life
- Workiversary rewards – your commitment and loyalty won’t go unrecognised!
- International working arrangement – do you have working rights in another country? Enjoy a few weeks of international working every year
- Early access to long service leave – why wait 10 years for long service leave? 5 years sounds a lot better!
If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability to this role. Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application. Apply For Job
