Account Manager - Logistics

Role Overview:

The Key Account Manager will play a critical role in driving business growth and ensuring customer satisfaction within the Australian operations. This position is responsible for acquiring a comprehensive understanding of key customer contractual obligations, operational needs, and requirements across Australia. The Key Account Manager will develop trusted relationships with customers, ensure the delivery of correct products and services, exceed customer SLAs, and act as the primary liaison between customers and internal teams. Additionally, the role involves identifying opportunities for business growth, preparing regular progress reports, researching market trends, and maintaining positive relationships with stakeholders.

Responsibilities:

• Acquire a thorough understanding of key customer contractual obligations, operational/service needs, and requirements across Australia.
• Develop trusted relationships with customers across all stakeholders and networks to ensure their operational and service needs are met while achieving the companies growth objectives.
• Liaise with operations team across AU to ensure the correct products and services are delivered to customers and their customers in a timely manner.
• Ensure customer SLA's are met and exceeded, as outlined in customer contracts.
• Serve as the primary link of communication between customers and internal teams.
• Resolve rating, pricing, operational, and any other issues in a timely manner to maintain trust.
• Play an integral part in generating new services with customers that will result in long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Research, monitor market trends, and seek potential customer feedback to develop solutions and launch new products and services to drive profitability.
• Use excellent judgment and highly developed analytical skills to deliver high-quality decisions.
• Develop and maintain good relationships with all key stakeholders and internal staff.
• Identify ongoing opportunities for savings and develop business cases to be presented to customers.

Experience/Knowledge:

• Knowledge of Australian road transport customer requirements, market trends, market structure, and value proposition.
• Network of industry relationships.
• Prior experience in customer support and business development roles.
• Demonstrated customer service focus.
• Experience in working with multi-faceted customer and supplier environments.

Skills:

• Outgoing personality with integrity.
• Confident communicator.
• Outstanding interpersonal and communication skills.
• Leadership skills.
• Excellent self-management skills.
• Ability to establish priorities and meet deadlines.
• Sound analytical skills.
• Ability to work well within a team environment.

How to Apply:

Hit "Apply now" to embark on an exciting career journey. Applications will be reviewed on a rolling basis until the position is filled. We look forward to hearing from you! Alternatively for more information email Cristina@hpeople.au.