Account Manager

At Aurion, we’ve been the trusted people and payroll partner of Australian businesses for over 35 years. We are committed to delivering exceptional people and payroll solutions to make life work better for our customers.

Our powerful, industry-leading people and payroll software supports hundreds of Australian businesses to have simple, effective solutions to meet their unique and complex requirements.

At Aurion, our Account Managers have a passion for customer success and empower our community by providing business support to let their people and payroll solutions thrive. As a proactive and strategically driven member of our team, you will work to develop and deliver to our objectives as a business as well as our Customer Account Strategy which extends to the three key areas: retention and growth, customer relationship value and satisfaction.

Responsibilities

• Build lasting relationships with our customers by understanding and anticipating strategy and desired operational outcomes
• Manage effective communication between all internal and external stakeholders
• Deliver results aligned to organisational goals while upholding industry and business best practice
• Contribute to a collaborative team environment by being a proactive team member focussed on both individual and team results
• Actively seek out pathways for customers to further their journey to continuous improvement
• Collaborate with customers to identify value and operational efficiencies
• Continually communicate the value and opportunities of our people and payroll solutions to assist customers in achieving their business objectives

Skills and experience

• Highly desirable to have prior experience in Account Management across Government, Private Sector, Education or Not-for-profit organisations
• Previous experience in an Account Manager role or similar working with a SaaS product and/or Payroll or HR software would be advantageous
• Advantageous to have a sound operational knowledge of the Aurion solutions and the company/employee lifecycle
• Experience in strategic account planning, Solution or SPIN selling
• Strong attention to detail alongside critical and analytical thinking
• Demonstrate a high level of written and verbal communication

Benefits of joining our team

• Training, guidance, and assistance provided to further your career development
• Competitive salary package
• Flexible working arrangements
• Great team culture
• Future career opportunities in a thriving tech business
• Employee benefits including flexible work arrangements, health checks, employee assistance program and much more!
• The security of joining a trusted and established Australian brand

Our people are integral to our success. As part of the Aurion team you can look forward to receiving strong support to progress in your role and enjoy a friendly, respectful, collaborative culture. At Aurion, fantastic work is done by fantastic people, and you have the opportunity to work with true industry experts. 

Rated an HRD Employer of Choice for 3 years in a row, we offer a range of industry-leading benefits, including:

• Salary sacrificing options
• Learning and career development opportunities
• Hybrid working arrangements available
• Generous parental leave, career breaks, study leave and unpaid leave
• Recognition and rewards program

Diversity and inclusion is strongly supported at Aurion from our Leadership Team down, who reflect the company’s values and promote our ‘One Team Aurion’ culture. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply. 

We also encourage individuals with disabilities to apply. We will provide the right physical environment and support for anyone to enjoy equal access to the right employment opportunities, from the interview process and beyond.

If this job interests you but you aren’t certain if you meet all the requirements, we encourage you to still apply.

We’re excited to welcome our new team member. If this opportunity sounds right for you, then please submit an application via Seek.