Industrial Officer

Job Title: Industrial Officer

Company: Australian Nursing Federation

Location: Perth 

About Us: ANF is a dynamic and progressive union representing over 41,000 nurses, midwives and carers in Western Australia.  The ANF is dedicated to advocating for the rights and interests of our members across various workplaces. We are committed to providing exceptional support and guidance to our members, ensuring they have the resources and assistance they need to thrive in their workplaces.

Position Overview: We are seeking a dedicated Information Officer to join our team as part of our telephone and email advisory service.. In this role, you will be the frontline contact for our members, providing assistance, guidance, and support in response to their work-related queries and concerns.  

Key Responsibilities:

• Respond promptly and professionally to member enquiries via phone, email, or in-person.
• Utilise information packs and resources provided to address member queries accurately and efficiently.
• Maintain a thorough understanding of the union's policies, procedures, and benefits to provide comprehensive assistance to members.
• Document and track member interactions and resolutions in our database system.
• Collaborate with other departments to escalate and resolve complex member issues when necessary.
• Identify and communicate trends or recurring issues to management for further action.

Qualifications:

• Previous experience in customer service or a similar role 
• Solid and accurate communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
• Excellent interpersonal skills and the ability to interact effectively with members from diverse backgrounds.
• Proficiency in using computer systems and databases to manage enquiries and member information.
• Demonstrated problem-solving abilities, critical thinking skills, and the capacity to handle challenging situations with empathy and professionalism.
• A commitment to upholding the values and mission of the union and advocating for the rights of members.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including generous superannuation contributions by the employer.
• A supportive and collaborative work environment dedicated to making a positive impact on the lives of our members.

How to Apply: Please submit your resume and a cover letter via Seek for review.