Account Manager (Remote, Australia)

How do I know if this job is a good fit for me?

• You wish to work in an environment where colleagues are professional, good at what they do, funny, supportive, and focused on product development instead of playing mind games.
• You are independent, self-directed, and value work that allows you to be creative.
• You want to keep your industry's knowledge ahead of the market.
• You breathe digital and yearn for an environment of like-minded people

Congratulations! You just found the right place.

We're a technical performance marketing agency, and we exist to solve tough problems in marketing. We bring an engineering mindset to complex marketing situations to deliver a scalable performance that generates an exponential return on investment.

Trust is in our name and is our guiding principle. In order to deliver on our purpose, we will conduct our business by the following Code of Ethics:

• Build trust through every interaction with every person

• Always deliver in the best interest of our clients

• Invest in the success of every team member

• Build long-term relationships with our partners

Delivering these foundational codes will fund our continued growth while providing a fair return for shareholders.

Let's hear from our employees on why they chose to join and stay:

• A good management team creates growth opportunities, embodies company values, and understands people's pain points.
• A nice, dedicated, supportive (and funny) team with years of experience, therefore, really good at what they're doing.
• Flexibility in working hours, working location, no micromanaging, and you can take full ownership of your work.
• No politics, no bullsh!t.
• Very good processes, clear expectations.

As our company continues to grow, we are making strategic changes to prioritise client relationship building over project management.

With the hand-over of the Project Manager role due to relocation, we see an opportunity to reinforce our teams and ensure resilience for sustained growth. Building on a foundation of collaboration and innovation, we are committed to nurturing our teams and embracing change for continued success in the dynamic market landscape.

Serving as a cornerstone within IMWT, the Account Manager is the pivotal bridge between our agency and our clients. Your mission is to be unwaveringly client-obsessed, ensuring unmatched value, and achieving remarkable results for every project undertaken.

🎯 Make your client a hero: Position our clients at the forefront, making them shine in their respective roles. We want them to get promoted and take us with them.

🎯 Make your client the most informed person in the room: Ensure our clients are the most informed individuals, demonstrating their command over the subject.

🎯 Make your client the most insightful person in the room: Equip our clients to be the epitome of insight in any discussion. Great insights are our route to becoming our clients’ embedded and irreplaceable partners.

1. Strategic Client Relationship:

• Establish and nurture strategic ties with clients, positioning the representative as their essential aide in accomplishing performance goals.
• Foster a bond with clients, mirroring the intimacy shared with internal stream leaders.
• Champion the voice and interests of the client within our agency.

2. Performance Focus:

• Cultivate an unwavering commitment to fulfilling client performance criteria.
• Internalise and echo client goals and actively monitor our alignment with these objectives.
• Tenaciously strive to achieve every client goal.

3.Scope Delivery:

• Monitor and ensure the delivery scope’s adherence.

4. Account P&L:

• Vigilantly manage and oversee client budgets.
• Continuously monitor account P&L, ensuring that the client is allocated the apt resources for objective realisation.

• Client Retention: Evaluate the stability and longevity of our client relationships.
• Revenue Retention: Gauge our effectiveness in sustaining or increasing revenue streams from existing clients.
• Revenue expansion: Seek opportunities to gain an increase in the client marketing budget.
• Client Satisfaction: Assess our success in exceeding client expectations and delivering value.
• Client Budget Utilisation: Monitor the efficacy of resource allocation in relation to client objectives.

• For each project, we form a team called a Pod - each Pod has a Pod Leader, and 1-2 specialists. That means you're going to work with the Specialists daily.
• This role requires client-facing meetings, with the involvement of the client's Internal Marketing team.
• The Head of Client Services

• At least 3 years of experience in professional-client relationship management.
• Previous experience in Account Management/Account Executive/Client Relationships Management in a marketing agency (Agency experience is a MUST).
  
• Willingness to pick up the phone and proactively engage with clients for effective communication and relationship building.
• Strong understanding of agency challenges and a passion for diving into the details to identify root causes of issues.
• Proven expertise in conducting client meetings, deep-dive sessions, and WIP meetings.
• Strong knowledge of Digital Marketing, including SEO and PPC.
• Ability to manage 3-5 medium-large projects simultaneously, with a minimum project duration of 3 months.
• Demonstrable problem-solving and risk reduction skills.
• Excellent communication and interpersonal skills

Position title: Account Manager

Department: Client Services

Report to: Head of Client Services

Direct report: N/A

Days/Hours: M-F/38 hours/week | Full-time | Permanent

Employment type: Full-time/Remote

Targeted time zones/locations: Australia only

Note: only applications within the targeted time zones/locations are being processed.