AddressOur client is a leading provider of inflight catering solutions, dedicated to delivering exceptional service and culinary experiences to our clients in the aviation industry. We take pride in ensuring that passengers receive top-notch meals tailored to their preferences and dietary needs, enhancing their journey with unforgettable dining experiences.
Job Description:
We are seeking a dynamic and proactive Admin and Customer Service Officer to join our team in Mascot, Sydney. As an integral part of our operations, you will be responsible for resolving real-time live problems and implementing changes to inflight catering to ensure seamless service delivery.
Key Responsibilities:
- Respond to live inquiries and resolve issues related to inflight catering promptly and efficiently.
- Coordinate with various departments to implement changes to catering orders as per client requirements or operational needs.
- Ensure accurate documentation and record-keeping of all catering orders, changes, and resolutions.
- Provide exceptional customer service to clients, addressing their concerns and ensuring satisfaction with our catering services.
- Collaborate with the operations team to optimize workflows and enhance efficiency in catering operations.
- Maintain a high level of professionalism and attention to detail in all interactions with clients and colleagues.
- Adhere to the 24/7 roster schedule, including weekends and public holidays, to ensure round-the-clock support for our clients.
- Proven experience in a customer service or administrative role, preferably in the aviation or hospitality industry.
- Strong communication and administration skills, with the ability to articulate solutions clearly and concisely.
- Excellent problem-solving abilities, with a proactive approach to resolving issues in real-time.
- Ability to work effectively in a fast-paced environment and prioritize tasks under pressure.
- Flexibility to work on a 24/7 roster, including weekends and public holidays.
- Willingness to travel to the office in Mascot, Sydney, as required.
If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment please hit the apply button now!
