Admin Officer / Receptionist

About the client:

Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia.  Currently seeking a talented administration professional to join their busy team for a temporary assignment until end of December 2024.
About the role:

As Admin Officer / Receptionist, you will provide procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. In addition, you will:

• Provide counter/reception support for the local office including enquiries in the self-help kiosks and online support. 
• Resolve customer enquiries, providing information and/or referring customers to appropriate government or community services. 
• Manage the team shared email inbox, appointments and telephone enquiries.
• Coordinate appointments with the use of Agency office facilities and ensuring facilities are accessible for clients.
• Prepare associated reports and correspondence.
• Undertake a range of data entry activities and ensuring follow up is completed. 
• Receive and record complaints and other feedback in the business system

About you:

The successful candidate will have:

• Previous experience in administration and/or customer service
• Background in government or healthcare is a plus!
• Intermediate to advanced IT skills and competent in Microsoft Outlook.
• Great eye for detail and have a high level of accuracy in your work.
• Great team player who can work autonomously 
• Excellent interpersonal skills as you will be dealing with customers over the phone, and work with internal stakeholders

Benefits:

• Immediate start pending Federal Police Check
• Temporary Casual Assignment until end of December 2024
• Full time hours, Monday to Friday
• Robina, QLD location
• $37.36 per hour + super

*** Please note the successful candidate for this role will hold Australian Citizenship and must be willing to complete a Federal Police Check ***