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SalaryAbout Company
Ten Heads Immigration Pty Ltd is a highly successful Migration firm helping people achieve their goal of making Australia their permanent home.
Working with us
At our Immigration Firm, we offer a unique and compelling proposition for prospective talent. Joining our team means embarking on a journey of continuous learning and professional growth.
Our inclusive and supportive team fosters collaboration and innovation, making your work experience both fulfilling and enjoyable. We believe in empowering our employees to reach their full potential, offering mentorship and resources to help you achieve your career goals.
If you are keen on pursuing you career in Migration Law, we would be happy to support and mentor you.
As the business has been growing, we are looking for an intelligent and diligent mindset to assist us in doing our jobs even better. The essentials of the role are:
Duties and Responsibilities
Providing marketing & administrative support to the team and customers which may include:
- Assist in preparing accurate and flawless visa and allied applications.
- Assist in sharing document checklists, collating documents, and ensuring the quality of documents is up to standards as mutually agreed with the Supervisor
- Preparing submissions to support the different stages of the visa process
- Monitor procedures and take initiatives to improve performance in administrative and workflow processes in conjunction with customer service and system requirements
- Support the team by transferring knowledge and mentoring others as appropriate
- Being a point of contact for staff and external stakeholders
- Deliver quality information and services face-to-face, telephone and via email to both staff and external customers, while maintaining a polite, consistent manner
- Provide support with accurate and timely responses to requests for information both written and verbal.
- Any other administrative duties as directed by the Supervisor
Required Skills
- Strong customer service focus and commitment to providing quality customer service with demonstrated ability to relate to people from various backgrounds
- Communication and Interpersonal skills characterised by patience, clarity and empathy at a personal, written and telephone level
- Ability to use tact, diplomacy and negotiating skills when handling difficult customers to achieve a positive outcome
- Ability to develop and maintain positive working relationships with staff from other departments and work in conjunction with them to ensure smooth operation of customer service and administration processes
- Ability to prepare draft letters, prepare applications, write effective submissions to support applications
- Organisation and time management skills to organise own work and work of others, to establish priorities and meet deadlines
- Ability to maintain confidentiality at all times.
- Ability to work in an area with changing and sometimes conflicting priorities
- Ability to maintain productive and efficient output in a busy work environment
- Good listening skills and the ability to work under pressure
- Numeracy skills, attention to detail and keyboard skills including good command of MS Office suite or any other software / product / application required for efficient work delivery
- Assist with staff training if required.
Remuneration
To be discussed at the time of the interview. Will depend on your skills and experience.
Job role Type:
Full Time: 38 hours a week, based in our office at the Brisbane Technology Park in Eight Mile Plains. Our office boasts amazing space for work with parking and well-equipped kitchenette.
How to Apply:
Please submit your resume to: ****@tenheadsimmigration.com and we will get in touch with you at our earliest. Only shortlisted candidates will be contacted.
