Administration

About Us: We are a reputable and dynamic company based in Melbourne, specialising in insulation solutions for various industries. Committed to excellence and innovation, we are currently seeking a dedicated Administrative Assistant to join our growing team.

KEY ACCOUNTABILITIES Customer Service ... About Us: We are a reputable and dynamic company based in Melbourne, specialising in insulation solutions for various industries.

Committed to excellence and innovation, we are currently seeking a dedicated Administrative Assistant to join our growing team. KEY ACCOUNTABILITIES Customer Service Listen and understand customers’ questions and concerns and provide responses. Provide information about our products and services.

Take accurate orders and calculate charges as required. Review and/or make changes to customer orders. Help generate sales leads and support the sales team.

Support our customer and sales teams with incoming phones, emails, live chats. Proactive follow up with customers and other teams. Customer Administration Record details of customer contacts and actions in the relevant database Handle and process customer returns and / or complaints.

MINIMUM QUALIFICATIONS / EDUCATION / EXPERIENCE Medium level ability with Microsoft Outlook and MS Suite Advance level - Excel Speadsheet Minimum 12 months experience in a call center or customer service role ...

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