AddressExciting Opportunity suitable to a passionate account manager/customer service representative to expand their skill set and be an integral part of an award winning team at Mornington.
About Us:
At Dental Boutique we live by the mantra of transforming smiles and transforming lives. We are an award winning cosmetic dental practice that is highly reputable in the field of cosmetic dentistry and smile transformations for patients throughout Melbourne and Australia.
Dental Boutique was set up 10 years ago, and has grown from a team of 2, to a team of over 300 people today. We are passionate about changing smiles and changing lives, one at a time. Our vision is to be the top cosmetic practice in Australia and to be the go-to practice for all cosmetic dentistry procedures. Our aim to always exceed our client's expectations in creating beautiful and healthy smiles and create raving fans through living our core values:
- We Care and Respect
- We Deliver What We Say We Will Do
- We Do Everything with Passion
- We Pay Attention to Detail
- We Lead the Way
About the Role:
As our practice is rapidly expanding with a waiting list of new clients, we are currently looking for a new Patient Coordinator, to be suitable for this role we are seeking something with expertise in client relationship management to help us expand our amazing patient clientele. The role is based in the beautiful suburb of Mornington, Victoria, and revolves around building amicable and amazing relationships with patients.
Key responsibilities include:
- Providing outstanding customer service: "Wow" our patients and go above and beyond to make sure their visit is memorable
- Working and liaising with patients in practice on a daily basis to meet and exceed their needs
- Assisting patients through all the steps of their treatment (including organising appointments and finance options)
- Streamlining the patient journey and being a consistent resource point for your patients with whatever they need
- Assisting patients sharing knowledge on our services and procedures
- Keeping track of patients throughout their cosmetic journey
- Building long-term relationships with new and existing patients
- Being able to wear multiple hats in the practice and adapting to change quickly
- Generating new ideas and strategies on how to increase productivity and efficiency within the practice regarding your respective role and responsibilities
To be successful in this role, you should display:
- Excellent conversion skills.
- Outstanding customer service skills
- Ability to multitask, problem-solve and prioritise
- Ability to take control and stay calm under pressure
- Impeccable grooming and personal presentation
- An eagerness to learn and to undertake training and education
Remuneration is based on competence and experience of the successful candidate.
For this position, we are searching for a candidate with permanent, full-time working rights in Australia.
If you have any questions about the position, please email our team at ********@dentalboutique.com.au, do not contact the clinics directly.
Does this sound like you? If so, we should meet!
http://www.dentalboutique.com.au/
