Administration and Rostering Officer

We are currently seeking an experienced Rostering Administration Officer with a passion to work with vulnerable people, who is proactive and passionate about the management of care and supports. 

This is a casual position, a busy role and would suit someone who is friendly and can work well in a team. 

What’s on offer

• $35 per hour + 11% superannuation
• Career progression and development

The role includes, but is not limited to the following:

• Coordinate all rostering requests in a timely manner to reflect consumer requests
• Update and maintain roster changes within the system to ensure accurate information on rostering changes.
• Liaise regularly with internal stakeholders to discuss client and care worker issues, staffing resources and any issue that affects rostering.
• Ensure appropriate and accurate data entry, manage client data and report on aspects of service as required
•  Keeping up to date with the range of programs, policies and procedures to be able to provide advice to support staff.
• Respond promptly to consumers and staff enquiries and associated actions including redirection to Participant Services Coordinator if necessary.
• Generating and managing customers service agreements
• Meeting with participants and completing face to face check-ins to ensure quality service delivery.
• Ensuring files and records are maintained.

  The successful candidate will have exceptional customer service skills and a can-do attitude, who is able to manage a high-volume workflow, multitask between phones, emails and scheduling. Your commitment to quality service enables our valued clients to live safely and independently in their own home. 

If you thrive in a high-energy setting, possess exceptional problem-solving abilities, and are adept at juggling multiple priorities, this is an exciting opportunity to contribute to the success of our dynamic workplace.

To succeed in this role you will have:

• Experience and/or understanding of rostering (essential)
• Ability to interpret the SCHADS award and any other relevant legislations (highly regarded)
• Intermediate skills in the use of Client Information Management Systems such as Brevity (highly regarded)
• Flexibility to work between the hours of 6am to 6pm on a rotation roster
• Demonstrated proficiency in Microsoft Office
• Ability to prioritise in a fast-paced environment and self-manage workloads to meet competing deadlines
• A commitment to providing a solution focused approach and attitude
• Strong customer service and stakeholder engagement skills