AddressAbout Right at Home Moreton Bay Region
Right at Home Moreton Bay Region provides high quality in-home care and assistance to our valued clients in the Moreton Bay Region. We support people living with Alzheimer’s, dementia and cognitive decline, disabilities, post-operative care needs and older Australians. Our services help clients remain safe and independent in their own homes. Our mission to improve the quality of life for those we serve.
About the role
We require a passionate and dedicated Office Administrator to coordinate the day-to-day functions of our Caboolture office whilst ensuring all staff compliances are current & correct and Rostering services for clients in our Moreton Bay Region. You will need to be a highly communicative and organised individual with an exceptional attention to detail.
The Office Administrator will be responsible for:
- Answering the phone in a professional and courteous manner and directing enquiries to the appropriate department and office
- Greeting clients and carers as they walk into the office
- Speaking with clients and their families regarding our services
- Speaking with carers and collecting the compliance items
- Keeping employee information up to date
- Ensuring all client shifts are filled with appropriately qualified and experienced carers
- Filling shifts at short notice due to carers being sick or unavailable
- Calling carers for late/missed shifts
- Assisting with the smooth coordination of client scheduling and care requirements
- Collaborating with care management and recruitment to ensure delivery of quality care
- Participating on rotation with providing 'On Call' support
- Liaising with all office staff of Right at Home Moreton Bay Region and the wider network
- Any other administrative duties as directed by management
Essential Criteria:
- Empathetic, passionate and caring
- Ability to work autonomously and as part of a team
- Experience in a similar role
- Experience with standard computer programmes and the ability to quickly learn new programmes
- Ability to maintain a high level of professionalism and confidentiality
- A basic understanding of the Aged Care, Disability and/or Health systems
- Customer service experience, in industry
- National Police Check
- Current Driver’s Licence
Visit us at www.rightathome.com.au/ssc to find out more about us and the services that we offer.
