Administration Assistant

MAYDAY Recruitment is thrilled to announce its partnership with a flourishing insurance brand in their pursuit of a dynamic and proactive individual who will serve as the primary point of contact for claims in this Administration Assistant role. 

As a key member of this thriving organisation, your role will involve being the initial point of contact for new claimants. Your primary focus will be to provide them with reassurance and ensure that all necessary administrative tasks and paperwork are handled well and streamlining the claims process.

Additionally, you will play a vital role in supporting the broader business in its commitment to delivering an award-winning experience to both clients and insurance partners.

What's in it for you?

• Competitive Compensation: Enjoy an attractive annual salary ranging from $60,000 to $65,000, with the added benefit of superannuation.
• Convenient Inner West Location: Relish the convenience of working in an office situated in the flourishing Inner West area.
• Onsite Parking Convenience: Bid farewell to parking hassles, as our client offers hassle-free onsite parking exclusively for team members. Please note that remote work options are not available.
• Career Advancement and Personal Growth: Fuel your ambitions with abundant opportunities for career progression and personal development.
• Supportive Environment: Collaborate with a supportive and approachable leader who champions your autonomy and encourages your creative input.
• State-of-the-Art Offices: Work in stunning offices equipped with all the amenities and boasting a breathtaking view of the Sydney Harbour Bridge.
• Vibrant and Enjoyable Culture: Join a team that knows how to balance work and fun, fostering a warm and enjoyable atmosphere.

What will you be doing?

• Serve as the first point of contact for clients, ensuring a positive customer experience.
• Document damages reported by the insurer and gather information on previous work performed.
• Coordinate and schedule relevant trades and testing for necessary repairs.
• Generate and distribute work orders to assigned trades.
• Review trade invoices and assess costs for accuracy.
• Evaluate trades reports for completeness and quality.
• Maintain updated communications and status updates in the portal.
• Follow up with customers to ensure satisfaction with make-safe measures.

What experience is preferred?

• Previous customer service experience
• A drive to provide an outstanding service
• Exceptional written and verbal communication skills.
• Must have full working rights

If this sounds like a great opportunity for you, please click the link to apply with your most up to date resume.