Administration Assistant - Specialist Clinic

Administration Assistant - Specialist Clinic

1 x Part Time (0.8 FTE) Role

1 x Casual Role

The Mildura Base Public Hospital is an organisation driven by a genuine focus on patient centred care, delivering exceptional care for our consumer base of over 80,000. With this focus guiding the functioning of our organisation on a day to day basis in line with our HEART values we have established a work environment in which there are greater levels of employee engagement and professional development than ever seen before. Our workforce of over 1200 employees are committed to providing a service to our community 24/7 which will have long lasting positive outcomes. 

Our People, Our H.E.A.R.T:
Our H E A R T values (Happy Empathetic Accountable Respectful Team Based) are so much more than words; they are the driving force behind what we do every day. These values are lived throughout the organisation across each department, role and location.

The Role: 

• Front Reception – check in patients for their appointments ensuring all details are correct and amending as necessary. 
• Check out patients at completion of appointments, attending to further appointments and billing as necessary.  Billing process to be completed in a timely manner.
• Attend to telephone calls in a timely, proficient and friendly manner.  Use a polite and professional telephone manner ensuring processes are followed.  Attending to and following up inquiries in an efficient manner.
• Scheduling of appointments according to relevant schedules, as required.
• Ensure all relevant documentation related to patients is completed in an efficient and timely manner.   Set up billing accounts and ensure referrals are valid and activated.
• Provide timely and accurate information in response to queries by patients, visitors and other stake holders. 

For more role specific information please visit www.mbph.org.au/job-vacancies to view the position description. 

To be successful in this role, you will have:

• Proven interpersonal and time management skills
• The ability to communicate with a multidisciplinary team
• The ability to offer exceptional customer service at all times
• Previous health or medical services experience, and an intermediate level of computer skills within the Microsoft suite is essential.
• Previous experience in a medical administrative or reception role is desirable, along with a Certificate in Medical Terminology. 
• Experience in hospital mainframe systems, patient management and clinical systems and medical software packages (Medical Director Clinical and BlueChip) would be advantageous.

What MBPH has to offer you: 

• Internal Professional Development– including but not limited to the opportunity for eligible employees to access scholarships for postgraduate studies as well as specifically designed programs within MBPH for skill development
• An environment where external professional development is supported and encouraged
• A location centre of town reducing travel times 
• Free parking on site for all employees
• Salary Packaging – Pay less tax
• On-site Café 
• Employee Assistance Programs 
• Employee Intervention Programs – Free Remedial Therapy and Physiotherapy 
• Free employee events and celebrations (check out our Facebook page @MilduraBasePublicHospital to see what we have been up to this past year)
• At MBPH, we continue to strengthen our focus on diversity, equity and inclusion practices. This is supported through our internal network of LGBTQIA+ Allies and organisational membership with ACON Pride in Diversity.
• Our membership with ACON Pride in Diversity shows our commitment to building an inclusive workplace.

How we model our values:

• MBPH employees are 3% more satisfied compared to other health services, a 7.8% increase from 2022
• 7:10 employees live and breathe our MBPH HEART Values
• 86% of employees feel a sense of accomplishment from their work
• 94% say they can use their skills and knowledge in their job
• 79% of employees feel included, which is a 1.3% increase above the Victorian Public Sector
• 9.8% increase in satisfaction with work/life balance since 2022
• Priority on learning and development of staff has increased by 10% since 2022

How to Apply:

All applications must be lodged online by clicking on the ‘apply now’ button. 

For a position description and to find out more about our wonderful Hospital, visit Mildura Base Public Hospital : Job Vacancies (mbph.org.au)

For further enquiries please contact our human resources team. 
E: **************@mbph.org.au 

Please note that the Department of Health requires all health care workers in Victorian public hospitals to be fully vaccinated against Covid-19.  For those over the age of 18, this means 3 Covid-19 vaccinations are required.  For those under the age of 18, 2 Covid-19 vaccinations are required.  For further information, please visit the Department of Health website:  Vaccination for healthcare workers | health.vic.gov.au

A valid Working with Children Check and a National Police Check (undertaken in the last three months) are required.

Applications close: 2 May 2024