Administration Assistant

Who are we?

QPS Benchmarking is a well-established organisation based in Wollongong, providing the healthcare industry with the tools and expertise for all their benchmarking and quality improvement needs since 2000. As we rapidly expand, we're seeking a dedicated, hardworking individual to join our vibrant team.

What's the opportunity?

We are offering an opportunity for a casual Administration Assistant who can provide efficient administrative support to our team with the potential to move into a full time role. We require someone with a strong attention to detail, high-level computer skills, a penchant for accuracy, and effective communication skills. Training will be provided for all job-specific tasks.

Our goal is to deliver consistent, high quality services to our prestigious clients. We are looking for a highly skilled all-rounder who can support the QPS Benchmarking team in their day-to-day duties including;  

• Survey processing
• Collating client survey reports
• Performing data entry tasks
• Using excel spreadsheets
• Maintaining our customer relationship management system
• Answering incoming calls professionally and promptly
• Delivering superior customer service via phone and email, and actioning client requests
• Formatting Word documents to a high standard
• Updating and maintaining internal documentation and procedures

Essential Requirements:

• Proven experience in administration and customer service
• Advanced computer skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, email management)
• Highly accurate typing skills
• Excellent attention to detail
• A professional and courteous telephone manner
• Superior management and organisational abilities
• Exceptional written and verbal communication skills, along with interpersonal skills

Availability:

The successful candidate must be available at short notice. We will require you to work on a casual basis throughout the year. The workload varies and you may be required to work for a couple of days to 2 weeks in the busier quarterly reporting periods. You will sometimes be scheduled in advanced and on call at other times. We are also looking for someone who can fill in for staff whilst on annual leave which can be for durations ranging from 1-2 weeks.

Application Process: 

• Please include your resume and a covering letter.
• All applicants must provide a minimum of 2 work referees.
• Include evidence of previous work experience in a similar role

Any applications that do not meet the above requirements will not be viewed.

We respectfully ask that no recruitment agencies contact us about this role. Only shortlisted applicants will be contacted.

By joining QPS Benchmarking, you'll become part of a dynamic and growing organisation, committed to delivering high-quality services to our prestigious clients. If this sounds like the right fit for you, we look forward to hearing from you.