Administration Assistants

We are a fantastic team of Allied Health Practitioners and Support staff, we are great at what we do, and our Reception and Administration team are a critical part to our success. 

Position: Part time admin-assistant x 2

Location: Back in Motion Melton & Bacchus Marsh

The role: 

A fun, welcoming, friendly personality, who can work under pressure in a team environment and maintain professionalism is required. Multi-tasking and flexibility are a big part of this role. You must love being part of a great team. 

The administrative roles are very important, but equal to this is the client interaction and exceptional hospitality skills face to face & over the phone is required to successfully create rapport and an enjoyable customer experience. 

We are looking for a permanent part time admin superstar to provide stellar support and a great front-of-house experience for our clients. 

This position is a combined role where you would be required to do front desk reception and answer high number of inbound/outbound calls for intake & manage accounts across both Melton & Bacchus Marsh clinics. (You need to be good with technology)

These positions can be considered for right candidates with minimal of 64hrs fortnightly. 2 mornings, 2 evenings & alternate Saturdays with the availability to work during the clinic operating hours. The rostered hours will be between 7.30am – 8.30pm from Monday to Friday and 8.00am-2.00pm on Saturdays.

A successful candidate will show a strong aptitude with technology and a willingness to master new skills. 

Role Overview: 

• Build and maintain productive working relationships with our clients. 
• Take responsibility for the accuracy and completeness of client records and the management and maintenance of client information in our core business systems. 
• Identify opportunities to improve workflow processes and internal systems to support on-going improvement of our client service and delivery.
• Proactive communication with clients via phone, email and face to face to obtain information
• Diary management including scheduling appointments 
• Processing of payments and invoices
• Building an excellent working relationship with our physiotherapists 
• Receptive to feedback 
• Flexibility to travel between clinics if required 
• Ensuring the centre is kept well-presented and kept clean, tidy and safe

About You:

Our ideal candidate thrives in a customer service environment who loves creating long-term relationships with clients. You are passionate, professional, solutions based and love working as part of a team.

To be successful in this role, the following skills/ experience is a must:

• Energetic, vibrant and positive with a “can do” attitude.
• Has switchboard experience, handing administrative tasks, taking phone calls, transferring calls, providing information updating records and answering client inquiries 
• Confident to contact 3rd parties to obtain information when required
• Maintain accurate and complete client data
• Ability to keep track of client’s outstanding debt accounts, contacting third party payees to learn more about their payments 
• Computer and technology literacy skills
• A passion to see clients empowered to achieve optimal lifelong physical health
• Outstanding communication skills both in person and over the phone and with a variety of different people and personalities
• Ability to quickly learn new software, packages and processes
• Ability to maintain a positive and energetic vibe amongst our team and with clients whilst simultaneously managing day-to-day tasks

What are the advantages?

We have a fun and inclusive culture where mutual respect is the norm. Our Support team isn't seen as a function, it's seen as an important and crucial part of our client's experience and is integral to both our clinical and business success.

Here are some of the reasons why we love it here:

We are friendly, welcoming and fun, we support each other and 

• Supportive team culture 
• We work hard to achieve great outcomes.
• Our people are inclusive and fun to work with
• We love celebrating our teams’ achievements including Birthdays!

About Us: 

Back in Motion Group are providers of expert allied health care and related services. From humble beginnings, we now have over 100 locations across Australia and New Zealand, with a team of 600 staff, who are committed to being significant through clinical excellence and empowering optimal lifelong health. Finding like-minded individuals, who are passionate about making a difference, is paramount to our success.

As one of Australia’s leading providers of physiotherapy and related services we seek not only to provide our clients with prompt pain relief but to empower them to achieve optimal, lifelong physical health using our Results4Life™ philosophy.

Working together: 

Back in Motion Group is part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. If you are successful in this application, you will immediately be connected to a network of Allied Health Practitioners and Support Services in over 300 practices across Australia and New Zealand. Please do not hesitate to ask us any questions. We would love to hear from you! 

How To Apply

Please submit your application, including cv and cover letter online.

For any enquiries about the role, please contact Adeline Antony on 5367 4130/97 43 4479 or email ********@backinmotion.com.au