AddressAbout Us
We are one of SA’s largest and most successful residential housing and development companies. With more than 57 years of design innovation and building experience, we continue as industry leaders, evolving to meet our clients' changing lifestyles.
We’re Built For Life
Build a rewarding career, united within a healthy work environment. Feel supported, valued, and inspired, ready to have fun. Learn, continuously evolve, and be empowered to fulfil your goals. Tenacious and determined to deliver for our customers, our people, and the group.
What we offer
- A competitive salary
- Employee Assistance Program
- Reward & Recognition Program
- 3 wellbeing days provided annually in addition to standard leave
- A thriving workplace culture focused on a core values framework
About the role
Reporting to the Operations Manager, you will be responsible for performing administration and customer service tasks during the pre-construction phase. This includes technical management of new housing files through the pre-construction phase (from contract to site start) ensuring the assembly of an accurate file (house plans, pre-site documentation, and all associated variations) in preparation for construction and working closely with customers to ensure they understand their obligations prior to construction.
Main responsibilities:
- Establish pre-construction file records and complete preliminary review of contract, house documentation, quotation and variation to quotation documentation.
- Work closely with the Customer Service Team and Selections Consultants to deliver a seamless pre-construction journey meeting customer expectation for communication and timeframes and ensure accuracy in housing documentation.
- Summarise, identify, and communicate owners’ obligations and ensure these are met within the agreed timeframes.
- Provide a high standard of customer service to answer queries and concerns at any stage through pre-construction.
- Ensure an effective handover of files deemed authorised to commence construction to the Building Support Coordination team.
What you will bring:
- Demonstrated experience in a customer service/administrative position
- An understanding of the building and construction industry and planning processes
- Ability to read and understand building plans and engineering reports
- Working knowledge of a building and construction workflow management system
- Intermediate level of skills in Microsoft Office (Word, Excel and email)
- Excellent communication, interpersonal and negotiations skills, with the ability to communicate effectively with people from a diverse range of backgrounds
- A strong customer service focus with the ability to maintain a high level of professionalism and confidentiality
- Ability to work productively within a team environment
- High attention to detail and accuracy
- Ability to adapt quickly maintaining effectiveness in different situations
- Proactive approach to problem solving.
To Apply:
Click apply now and upload a current Cover letter and Resume addressing the above criteria.
Please note this role is based in our Kent Town office in Adelaide, so you need to be located in Australia with full working rights to be considered.
For further information and a confidential discussion contact Sarah Buck, HR Business Partner, on 8112 3151 or *******@fairmontgroup.com.au
