Administration Manager

Dynamic Administration Manager - Project Management & Customer Success

Are you ready to join an award-winning health food and supplement pioneer, dedicated to crafting top-quality products that promote wellness and vitality? We are seeking a versatile and proactive Administration Manager to lead our administrative functions and uphold our commitment to excellence. If you have a passion for health and wellness, coupled with strong organizational and customer service skills, then this is the perfect opportunity for you!

About Us:

We are an industry-leading company that develops, manufactures, and owns some of Australia's most renowned brands in the health food and supplement sector. With a focus on innovation, quality, and customer satisfaction, we are proud to be recognized as pioneers in the industry, consistently setting the bar for excellence.

Key Responsibilities:

Project Management: Lead and oversee various projects within our dynamic organization, ensuring they are executed efficiently and effectively. Collaborate with cross-functional teams to drive project success and deliver superior results.

Customer Service Excellence: Serve as the frontline ambassador for our esteemed customers, ensuring their needs are met and expectations are exceeded. Provide prompt and personalized support via phone, email, and post to enhance their experience with our brands.

Invoicing & Customer Support: Manage invoicing processes with precision and accuracy, ensuring timely billing and resolution of customer inquiries. Uphold our commitment to outstanding customer support by addressing queries and concerns promptly and professionally.

Staff Onboarding & Training: Facilitate the seamless onboarding of new team members, ensuring they are equipped with the knowledge and resources needed to excel. Coordinate training sessions to foster skill development and promote a culture of continuous learning.

Presentations & Communications: Prepare compelling presentations and communications that reflect our brand values and resonate with our stakeholders. Craft clear and impactful messaging to effectively communicate key initiatives and objectives.

Networking & Staff Events: Plan and coordinate networking events and staff gatherings that foster camaraderie and team spirit. Represent our company at industry events and conferences to build relationships and showcase our innovative products.

Travel Coordination: Manage travel arrangements for team members, optimizing schedules and logistics to ensure smooth and hassle-free experiences. Arrange accommodations, transportation, and itineraries with meticulous attention to detail.

Performance Review Support: Assist in coordinating performance review processes, demonstrating sensitivity and professionalism in handling confidential information. Ensure that feedback is collected and documented accurately to support employee development.

Meeting Support: Provide comprehensive support for internal and external meetings, from preparing meeting rooms to documenting proceedings and following up on action items. Ensure that meetings are well-organized and productive.

Office Supplies & Stock Control: Maintain optimal levels of office supplies and equipment, proactively managing inventory and procurement to support operational efficiency. Implement effective stock control measures to minimize waste and optimize resource utilization.

Assisting on Bids & Tenders: Support the bid and tender process, collaborating with team members to compile compelling submissions that showcase our strengths and capabilities. Ensure that submissions are submitted accurately and on time.

Executive Assistant Duties: Provide dedicated support to the Managing Director, managing schedules, processing expenses, and handling confidential information with discretion and professionalism.

Record Keeping & HR Liaison: Maintain records and documentation, ensuring compliance with regulatory requirements. Liaise with the HR department on personnel matters, demonstrating confidentiality and integrity.

Qualifications:

• Bachelor's degree in Business Administration, Management, or related field.
• Proven experience in administration management, project management, and customer service.
• Strong organizational and multitasking abilities, with excellent attention to detail.
• Exceptional communication and interpersonal skills, with a customer-centric approach.
• Proficiency in Microsoft Office Suite and project management tools.
• Ability to thrive in a fast-paced environment, with a proactive mindset.
• Experience in event planning and coordination is advantageous.
• Knowledge of HR processes and procedures is preferred.

Why Join Us:

• Opportunity to be part of an award-winning company that leads the way in health and wellness innovation.
• Competitive salary and benefits package.
• Collaborative and supportive work environment with opportunities for growth and development.
• Make a meaningful impact on the well-being of our customers while enjoying a fulfilling career journey.

If you are ready to embark on an exciting adventure with us and contribute to our mission of promoting health and vitality, we want to hear from you! Apply now and join us on our journey to success.

• Industry experience - worked within a similar type of business and market (health food and supplements)
• Technical knowledge of sports nutrition and health food products
• Experience in using manufacturing & inventory software
• Experience using XERO, Microsoft suite