Administration Officer (12 Month Parental Leave Cover)

About your role:

We are looking for an Administration Officer to work full-time to cover for Parental Leave for 12 months with possible extension. The successful candidate will provide support to the team and complete various administrative tasks. 

Your duties and responsibilities: 

Customer service

• Provide a high level of customer service to clients and employees, including answering telephone and email enquiries and serving students
• Ensure requests and queries are responded to in a timely manner
• Provide consistent and accurate information to students and employees
• Provide effective, efficient and consistent customer service 

Administration support 

• Assist students and employees with email, telephone and face-to-face queries
• Update and maintain accurate information in databases
• Assist Instructors with student paperwork
• Liaise with government departments and regulatory bodies such as WorkSafe, Construction Training Fund (CTF) and the Department of Mines, Industry Regulation and Safety.
• Scanning and electronic filing
• Photocopying, binding and printing of resources
• Proof documents to ensure accuracy
• Order stationery and other office and site supplies
• Manage the Equip-Safe petty cash
• Provide backup for the Administration Coordinator when required

Accounting support

• Create purchase orders
• Receive and process payments from students
• Liaise with the Finance team when required

What you'll need to succeed:

• Experience using the Microsoft Office Suite of products
• Highly developed interpersonal and customer service skills
• Well-developed organisational and time management skills 
• Ability to use initiative and work autonomously
• Strong verbal and written communication skills
• High level of attention to detail
• The ability to work to and meet deadlines

Essential: 

• Certificate III in Business or relevant experience
• Intermediate to advanced level of computer literacy

Desirable:

• Experience working in an RTO or training environment

About the Company:

The Electrical and Communications Association of Western Australia Inc. (“ECA Inc.”) supports and advances the interests of the electrical, electronic, communications, instrumentation, refrigeration and air-conditioning industry in the State of Western Australia.  ECA Inc. comprises four business units, each with a role to play in servicing the electrical industry:

• ECA Inc. – The peak industry association who’s vision it is to educate and service the electrical and communication industry in WA
• Electrical Group Training (EGT) – a registered Group Training Organisation (GTO)
• College of Electrical Training (CET) – a Registered Training Organisation (RTO) 
• Equip-Safe – a Registered Training Organisation (RTO). This is the business unit this role will sit in. 
• ECA Legal – a separate legal firm providing legal services to ECA Inc. and its members

For more information about ECA WA see our website https://ecawa.org.au/

How to apply:

Please send your CV and COVER LETTER by clicking the “APPLY NOW” button. Applications should be addressed to the College Coordinator,