Company: MarshDescription:We’re RecovreOur mission is to protect and promote possibility - for everyone. We’re driven to make a real impact, operate with trust and respect the diverse perspectives of our team in everything we do. We care about helping people thrive every day. Its life-changing stuff.Our team values building human relationships and connections beyond rehabilitation. From injury prevention to health promotion and on to rehabilitation - we are committed to helping our clients reach exceptional health outcomes and are proud to make a difference by helping Australians to thrive every day.Admin OfficerPosition Purpose
- To provide high quality customer service to Recovre customers and internal stakeholders.
- To provide a high level of customer service to consultants and Managers to drive productivity and efficiencies.
- To respond/action emails as they come into the hub inbox in a timely manner.
- Leading training and development program
- Build and develop your administrative skills
- Professional environment where your career path really matters and is supported in our global organisation with on-going career development opportunities
- Great team environment with energetic and supportive colleagues
- Genuine work life balance
- Customer service – External customers;
- Develop and grow strong external customer relationships.
- Promote of culture of improvement within the CSO team through process improvement or efficiency.
- Understand the range of Recovre services to support the business where appropriate.
- Customer service – Internal customers/Support to consultants and Managers;
- Assist consultants and managers to provide an excellent level of service to our customers and generate repeat business.
- Search for and communicate ways to improve customer service
- File management – including assisting with consultant case activities where appropriate e.g. funding requests
- General Office Administration;
- Undertake relevant administrative tasks to ensure office runs smoothly and staff are able to undertake their daily tasks.
- Ensure high productivity of all staff through efficient and well organised administrative processes and activities.
- Manage invoices including equipment invoicing, supplier and contractor invoices in procurement.
- Document management;
- Ensure appropriate and efficient document management including file make (where applicable), storage/archiving and retrieving files.
- Undertake and produce relevant documentation via typing and word processing activities as requested.
- Report generation;
- Generate reports as required for customers or internal reporting, e.g. outcomes, productivity, BI tool, Workcover/Insurer Statistics/reporting.
- Review relevant reports to ensure high level of customer service i.e. unallocated cases.
- Project /Specific task management;
- Undertake project work as negotiated with Team Leader and state / regional manager e.g., Case management system roll out.
- Superior customer service skills
- Good knowledge of office administration.
- Team player.
- Excellent written and verbal communication skills.
- High attention to detail.
- Excellent time management skills.
- Strong MS office and keyboard skills and knowledge of programmes /systems.
- Proven ability to prioritise.
- Planning and organising.
- Knowledge of Workers’ Compensation industry and/or other relevant legislation, services.
- Confidence and resilience in taking and managing phone calls.
- Past experience in a corporate environment would be advantageous given our position within the Marsh Australia business and daily use of their internal systems.