Administration Officer

Administration Officer - NDIS Plan Support
ABOUT US:

Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management Service provider, well-known across Australia. Here at YPM, we provide personal, friendly service to our clients with a focus on delivering better-than-expected outcomes. We support full choice and control for participants and encourage them to make decisions around their plans.
THE ROLE:

This role is designed to support the functions of plan management and client relationships within the company. Our clients include people with a disability, their support teams, and providers.
KEY RESPONSIBILITIES:
This dynamic position will be responsible for, but not be limited to:

• Ensure claims and reporting are accurate and timely. Ensure correspondence and documentation are managed efficiently and confidentially.
• Assist with and provide high-quality record management within CRM.
• Collaborate within a team to assist a diverse array of NDIS-funded clients. Take an engaged stance in team communication, encompassing meetings, and contribute actively and positively during training sessions.
• Engage with senior team members by forwarding complex inquiries, providing support to achieve timeframes and targets, and promptly identifying/reporting risks to the Manager.
• Continuously stay informed about NDIS policies, Quality and Safeguards measures, pricing guidelines, and protocols.
• Show proactive commitment to ongoing learning and personal growth.
• Adhere to all policies and procedures and engage in performance improvement and coaching.

ABOUT YOU:
We seek an individual who embodies our core values of collaboration, leadership, integrity, diversity and human connection, not just in understanding but in application. Your positive, proactive, and enthusiastic approach to learning and team engagement is pivotal. Your active involvement in team endeavours, along with your eagerness to learn, will contribute not only to your personal growth but also to the cohesive and vibrant team environment we foster.
ESSENTIAL REQUIREMENTS:

• Exceptional ability in Customer Service or a demonstrated history of effectively interacting with individuals with disabilities. Proficiency in both spoken and written communication.
• Willingness to learn and apply person-centered support principles, develop client relationship management skills, and achieve quality outcomes through effective relationship management and high-volume interactions.
• Demonstrated ability in using a variety of software and Microsoft Office applications (particularly Excel) and the ability to troubleshoot within computer software and systems.
• Experience in a CRM Software.
• NDIS Worker Screening certificate to be acquired upon employment.
• Own laptop required.

BENEFITS:

• Above award remuneration.
• Employee Assistance Program.
• Access to our Continuous Professional Development Program.
• We’re growing and that’s exciting, that means you get to be part of the bigger picture and contribute your ideas to our growth.
• You’ll have a Manager that listens, supports, encourages, and mentors you by leading not managing.
• Work Anniversary perks.
• Opportunity to combine working from home and office-based days.

WHY CHOOSE US?

• We’re a family-owned business.
• Our Director has lived experience.
• We encourage curiosity, boldness, and individuality.
• We celebrate personal growth, learning, and openness in everything we do.
• We take action to improve and reflect.
• We know that magic happens when we combine our diverse experiences, cultures, identities, views, self-expression, and abilities.
• Our wins are celebrated, our leaders are visible and accessible, and we provide ongoing professional development opportunities for all employees.

Our commitment to inclusion and diversity is constantly evolving, we know that varied teams improve the service we offer our clients, their teams, and stakeholders. That’s why when you join us, we just want you to be yourself!
Send your resume along with a cover letter, addressing what you will bring to the role, no more than two pages to: recruitment@ypm.com.au
About Your Plan Manager:

We provide NDIS Registered Plan Management services Australia-wide. Our passion is offering participants, their family, carers and providers with access to expert and personal advice for the life of their NDIS plan.