Address
Form of workABOUT US
Chisholm is Victoria’s premier public vocational education and training provider, with campuses located across Melbourne and the south east.
Each year, we welcome some 41,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.
A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.
Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.
Our drive for commercial success is underpinned by our core values of Collaboration, Accountability, Integrity and Respect.
In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.
We offer more than 400 courses, from Victorian Certificate of Education (VCE)/Victorian Certificate of Applied Learning (VM)/ Vocational Education and Training Delivered to Secondary Students (VETDSS), through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.
ABOUT THE ROLE
You will be accountable for providing customer service, administrative and operational support to the Defence Delivery Business Area. You will focus on providing a customer service, administrative and professional support and service as well as responsibilities for any allocated specific activities and projects.
Your key accountabilities will be to:
- Ensure consistency with the Child Safe Standards[1] and respond in accordance with Institute’s policies and agreed practices
- Provide a high level of customer service to students, customers and staff:
- Ensure timely responses and effective client interaction in relation to student enquiries
- Process student enrolments, transfers and withdrawals, as well as following up on student absenteeism.
- Coordinate and follow up on student enrolment enquiries
- Assist in the preparation a range of regular and adhoc reports, documentation, papers and submissions
- Undertake administrative and related duties as required to ensure best quality of support and service for the students, customers and staff
- Assist in maintaining a centralised electronic filing system for records in the area, including TRIM and manual records, to ensure accessibility and reliability of business information Provide support in the control stock and stationary ordering to ensure cost control and the reliability of equipment and stock levels
- Undertake administrative and related duties as required to ensure best quality of support and service for the students, customers and staff
- Assist in maintaining a centralised electronic filing system for records in the area, including TRIM and manual records, to ensure accessibility and reliability of business information Provide support in the control stock and stationary ordering to ensure cost control and the reliability of equipment and stock levels
ABOUT YOU
You will have relevant tertiary qualification in Business Administration or related disciplines or equivalent experience in a similar role.
Crucial to your success will be your proven track record in building client relationships and ability to provide excellent telephone, face-to-face and email advice and support to a diverse range of people
You are a highly motivated Administration Officer with experience in confidently and courteously liaising with people at all levels, with a commitment to providing a high level of customer care and client satisfaction.
BELONGING AND INCLUSION
Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at Pcsops@chisholm.edu.au
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. If you have specific support requirements please contact our People, Culture & Safety Team at Pcsops@chisholm.edu.au
HOW TO APPLY
Applications for this position close 5pm Monday 18 March 2024
Applications should include:
- a covering letter
- curriculum vitae
- contact details of three (3) referees
Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:
- valid Employee Working With Children Check
- National Police Check
- International Police Check
- verification of Australian citizenship
- pre-employment screening
- security clearance issued by an authorised vetting agency
- complete a 100 point identity check
- verification of residential address
- certified copies of qualifications and transcripts
Employees of Chisholm Institute/Chisholm Online/Caroline Chisholm Education Foundation (Chisholm) are required to comply with any applicable directions of the Chief Health Officer, as well as any policy implemented by Chisholm. In relation to mandatory vaccinations against COVID-19, it is a condition of any offer of employment that candidates agree to comply with any applicable direction or policy regarding mandatory vaccinations.
If you have any questions regarding the position or require further information please contact Deborah Griffin, Manager Defence Projects on defencedelivery@chisholm.edu.au
Chisholm Institute reserves the right to withdraw an advertised position at any stage.
