Address The Katungul Women’s Healing Centre (KWHC) responds to the needs of Aboriginal women and their children who have experienced, or are at risk of experiencing, domestic and family violence and homelessness in the Bega Valley and Eurobodalla Shire region of Southern NSW. KWHC provides a therapeutic and holistic response that supports women on a healing journey to holistically address their safety, accommodation, health, wellbeing, cultural and other needs.
Purpose of the role
The Administration Officer, KWHC provides administrative support for centre staff, systems and processes. In recognition of the gendered nature of domestic and family violence, Katungul enforces an all-female staffing policy which maximises women’s safety within the centre. Being a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW).
Main duties and responsibilities
· Answer and transfer telephone calls and take messages as required
· Use and maintain a client data management system and statistic collection
· File hard copies and electronic documents
· Maintain and monitor office equipment and supplies
· Assist KWHC support staff with purchasing, collecting and delivering goods
· Assist clients with Centrelink documentation
· Assist clients with tenancy administration
· Ensure privacy and confidentiality is maintained
· Fulfil reporting requirements
· Assist the KWHC Team Leader as required
· Adhere to Katungul’s mission and values
· Work in accordance with the Work Health and Safety Act, Risk Management framework and Katungul and KWHC policy and procedure
· Participate in working towards or maintaining Australian Service Excellence Standards (ASES) accreditation
· Assisting the team to meet administrative and other requirements of the program
SELECTION CRITERIA
1. Certificate or diploma in office administration or similar training and/or a minimum of 2 years’ experience working in an office environment relevant to the position
2. Ability to work as part of a team and learn new skills
3. Demonstrated a high level of professionalism by creating a welcoming, safe and inclusive environment
4. Ability to maintain privacy and confidentiality at all times
5. Demonstrated ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander peoples
6. Excellent organisational and time management skills
7. Excellent written and oral communication skills
8. Sound knowledge and experience in the use of information and communication technology including Microsoft word, email and internet applications and databases to manage client records
Essential
9. National Police Check** (no older than 3 months from start date)
10. Current or able to obtain a NSW Working With Children’s Check (service.nsw.gov.au)
11. Covid vaccination
12. Current driver’s licence (you may be required to provide evidence of your driving record)
**Successful applicants will be required to disclose any criminal history at time of interview. Satisfactory criminal history check is a requirement of employment. Please note that possession of a criminal history is not an automatic barrier to employment as the nature of the offence will be taken into consideration.
