AddressSales Administration Officer
Sunrise Supported Living are looking to add a Sales Administration Officer to our team based at the Sunrise Village Tuncurry. The successful candidate will hold a key support role in our business ensuring the sales process is seamless for our residents. You’ll be preparing contracts and entering information into our CRM. You’ll be a confident and clear communicator with strong organisational skills and a high attention to detail. Joining our team, you’ll have a can-do attitude, looking forward to learning everything about our business.
What is Sunrise Supported Living?
The Sunrise Village is a 106-unit Retirement Village focused on promoting independence and giving older people a fantastic community to live in. Residents can prepare their own meals at home or come and join us in the Village dining room to share a meal with friends. We also have a full social calendar of activities, host events, and are part of the wider community. Residents have access to 24/7 Emergency support on site and can access care in the privacy of their own home.
At Sunrise Supported Living we aim to provide a great place to work. We believe by looking after our employee’s wellbeing and happiness, we can ensure that our resident experience is the best it can be.
What will I be doing?
- Support the Village Manager throughout the sales process through completion of a variety of Sales Administration tasks.
- Communicate with incoming or departing residents and their families regarding the move in and out process.
- Create and distribute lease documents and contracts to incoming residents. Follow up in a timely manner to ensure the documents are signed by all relevant parties.
- Answer telephone enquiries and book appointments on behalf of the Sales Team.
- Contacting incoming residents throughout the process to answer questions and co-ordinate move-in day.
Knowledge & skills:
- Effective written and verbal communication skills
- Intermediate to advanced computer skills, particularly with MS Office
- Proven administration skills with strong attention to detail
- High Level of confidentiality
- Commercial acumen
Qualifications and experience:
- Previous sales or customer service experience in any industry, however real estate or retirement village experience will be looked upon favourably.
- Good skills on Word, Excel, Outlook, and CRM software.
- Have a pleasant, mature attitude and a proven excellent customer service ethic.
- Ability to work effectively in a team environment and achieve set goals with minimal supervision.
- Flexibility with hours when workloads demand
- Full Police Clearance
Hours
- 25 hours per week
- 5 hours per day Monday to Friday
- Open to discuss Tuesday to Saturday
Interviews
- Please forward a Resume and Covering Letter providing details against the Knowledge & Skills, and Qualifications & Experience criteria.
- Interviews will be held in our offices at the Sunrise Village Tuncurry – NSW Mid-Coast.
