AddressJob details
Position status Fixed Term Temporary Position type Part-time Occupational group Administration Classification AO3 Workplace Location Cairns region,Far North Qld Job ad reference QLD/CAH538543 Closing date 29-Jan-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Please see Role Description Contact person Margo Grulke Contact details 07 4091 0268
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About us:
We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services. Our values were developed by our staff, patients and community. They guide our work and actions every day. Our staff are part of the community we serve. We believe that we can improve health outcomes by involving our community in the planning and evaluation of their local health services.
About you:
You will have demonstrated ability to coordinate bookings and manage records within a health care environment, proven ability to work autonomously and act as an effective member of a multidisciplinary team to deliver high quality services to clients and high-level oral and written communication skills to enable negotiation and interaction in individual and group situations (e.g., with team members, patients, internal or external clients or stakeholders).
Your opportunity:
Provide an efficient outpatient booking service for patients and provide efficient utilisation of booking time available for Consultants and Clinicians. Position provides a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.
Your role:
- Proficiently organise and ordinate patient appointment activities, including the arrival of patients, booking appointments, management of cancellation/rescheduling of clinics, management of clinic waiting lists and coordinating appointments with other services. Ensuring follow up appointments are arranged.
- Respond to general customer enquiries over the phone, email, and in person and assist staff and clients in the work unit as requested.
- High-level of interpersonal and communication skills, both written and verbal. Provide excellent customer services and communicate clearly and confidently with patients, members of the public, and departmental staff over the phone, via email, and in person and assist staff and clients in the work unit as requested.
- Utilise information systems to record and update all patient demographic information, Medicare details and referral details. Also, using these systems to track the movement of patient charts, health fund details and admission details, ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines, and workplace instructions.
- Processing referrals and managing appointment scheduling in collaboration with clinical staff to ensure compliance within clinical guidelines and Policy Framework for Specialist Outpatients Clinics.
As a Cairns and Hinterland Hospital and Health Service employee, not only will you receive competitive remuneration, you will also have access to:
- Generous superannuation
- Salary packaging
- Annual incremental increases
- Career training and development
- Flexible work arrangements
- Wellness programs
Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.
For more information about this role, please refer to the attached Role Description.
Why choose Cairns?
Choose Cairns for your next career move - YouTube
You can find out more about why it's so great to work at Cairns and Hinterland here: https://www.health.qld.gov.au/cairns_hinterland
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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