Administration Officer (Townsville Oral Health Service)

 We are planning and innovating for the future, advancing healthcare through impactful research, training tomorrow's health sector workforce. 

As an employer we are seeking to attract and retain a diverse and skilled workforce and we are committed to HARNESSING THE POTENTIAL OF OUR PEOPLE.

The Opportunity  The position provides an efficient appointment booking service for all patients and provide efficient utilisation of booking time available for clinicians.  The position is responsible for supporting patient access to Oral Health's Standard Range of Services in in accordance with the Oral Health Services Waiting List Guideline and Eligibility Guideline.

The position provides a range of frontline and frontline support activities to support the Townsville Oral Health Service to deliver Service Agreement Key Performance Indicators.

Role responsibilities 

• Undertake reception and phone enquiries to ensure clinics are operated in an efficient manner and support a high level of chair and resource utilisation.
• Ensure Emergency waitlisted patients are booked for their appointments within the clinically recommended timeframe where possible and refer to line manager when issues arise.  
• Manage patient bookings from Priority, General and Recall waitlists at the direction of the team leader and/or Senior clinicians.
• Data entry is accurate and complete within the patient booking record for additions, changes and demographics etc.  This includes scanning patient information into the patient record.
• Exercise judgement and discretion in undertaking various tasks whilst referring all clinical questions to the appropriate clinical area/clinician or supervisor.
• Manage individual and shared workload within a team structure whilst prioritising tasks and ensuring work is completed within designated timeframes.
• Undertake a range of frontline support activities to support the operational delivery of the service including: travel bookings, process staff claims, Medicare claims maintenance and S4/HANA coding and receipting.
• Provide ethical decision making in the achievement of departmental/organisational goals and the policies and work practice guidelines specific to the position.
• Exercise judgement where necessary to solve immediate problems in situations where precedents have been set and procedures outlined.
• Respond to inquiries from internal and external clients, researching systems capabilities and determining if customers' requests can be met as well as ensuring confidentiality is maintained as per the Code of Conduct.
• Adhere to relevant Queensland Health policies, standards and relevant legislative requirements, providing feedback on recommendations for improvements to Line Manager.

For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description.

Generous remuneration package value up to $94,810 p.a.comprising:

• Salary rates between $2864.10 - $3185.10 p.f. (AO3)
• Annual leave loading + leave
• 12.75% employer superannuation contribution
• Other employment benefits may include: salary sacrificing options, locality allowances, employee wellness and assistance programs and access to corporate discounts

Townsville North Queensland

Interested?
Contact: Melissa Crawford on 07 4433 9***
Apply ONLINE by: Monday 05/02/2024

https://smartjobs.qld.gov.au/jobs/QLD-TV538094

Unsolicited resumes from recruitment agencies will not be accepted.