Administration Officer

• Full-time fixed-term 12-month contract, with possible extension (dependant on government funding)
• Passionate, diverse and collaborative team 
• Mission-driven rewarding work

The MaraWay is a Cairns-based Indigenous-led, not-for-profit organisation committed to addressing community challenges through holistic support and vocational training. We prioritise respect, empowerment, and adaptability in our mission to foster positive change in the Cairns community.

We are seeking a proactive, empathetic, resilient and organised individual to fill the role of Administration Officer. Reporting directly to the Chief Executive Officer (CEO), you will play a crucial role in supporting high-level operations and administrative functions, enhancing organisational efficiency, and ensuring exceptional customer service for our team, clients, and stakeholders.

Key duties include, but are not limited to:

• Provide high-level administrative support to the CEO, including managing calendars, scheduling meetings, and handling correspondence.
• Develop and implement organisational systems and processes to streamline operations and enhance productivity.
• Act as the first point of contact for internal and external inquiries, delivering prompt and professional assistance.
• Ensure the efficient and accurate completion of business administration tasks, such as student enrolments, data entry, document preparation, and record-keeping.
• Coordinate logistics for meetings, events, and training sessions, including venue booking, catering arrangements, and attendee communications.
• Support the recruitment process by coordinating job postings, scheduling interviews, and assisting with onboarding procedures for new staff members.
• Maintain confidentiality and discretion in handling sensitive information and documents.
• Foster positive relationships with clients, stakeholders, and community members, demonstrating a commitment to exceptional customer service.
• Collaborate with team members to identify areas for process improvement and implement innovative solutions.
• Uphold The MaraWay's values of respect, empathy, and mutual support in all interactions and activities.

• Previous experience in an executive support or administration role, preferably within the non-profit or social services sector.
• Exceptional organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Experience maintaining compliance and ability to interpret and apply relevant laws, regulations, and company policies accurately and consistently.
• Strong attention to detail and accuracy in administrative tasks.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanour.
• Proficiency in Microsoft Office suite and experience with database management systems.
• Ability to work effectively both independently and as part of a team.
• Commitment to maintaining confidentiality and upholding ethical standards in all aspects of work.
• Knowledge of Indigenous and diverse cultures and communities, and a commitment to cultural sensitivity and inclusivity.
• You must hold a valid Queensland drivers’ licence, a manual licence if preferred but not essential. 
• You may be required to undergo pre-employment screening working with children check and/or National Criminal History Check.

If you are a proactive and organised individual with a passion for supporting operational excellence and delivering exceptional customer service, we invite you to apply for this role.

Hit that pink button that says, “Apply”, and upload:

1. Your current resume 
2. A short letter about you and why you would be suitable for this position

We encourage you to submit a cover letter as part of your application as it is an opportunity for you to tell us more about yourself, your qualifications, and why you're the ideal candidate for this position. We look forward to learning more about you through your cover letter, so please feel free to share your insights, experiences, and enthusiasm for joining our team.

We look forward to welcoming you to our team.