Administration Support Officer - Communication Centre Director

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.
We are seeking an Administration Support Officer to provide professional high quality support to our Operational Communications Department. This is a Full Time, Permanent position currently based in Burwood.
About the role
Reporting to the Director Communications Centre, responsibilities of this position include, but are not limited to:

• Be the initial point of contact for Communication Centres teams, answer calls and provide responses to routine enquiries, as well as process messages for follow up action
• Provide high level Administration Support including coordinating information, preparing presentations and documentation, and preparing communications and reports as required
• Coordinate and collate monthly/quarterly operating reports, as well as compile ad-hoc statistical, financial, and analytical reports with given deadlines
• Foster constructive and effective working relationships across Operational Communications Centres and other internal/external stakeholders.

About you
To be considered for this position you will possess:

• Certificate IV in Administration or Business (desirable)
• Demonstrated substantial experience and expertise in providing secretarial and administrative support within a large organisation or department
• Proficiency in Microsoft Office suite applications including Outlook, PowerPoint Word, and Excel
• Excellent written and verbal communication skills with the ability to confidently and professionally liaise with internal and external stakeholders
• Attention to detail using appropriate checking processes to ensure information is recorded accurately.

Working at AV
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountable, Respect and Excellence to life at AV, we want to hear from you!
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct, and Police Checks.
By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
This position is graded at Administration Grade 3 under the Ambulance Victoria Enterprise Agreement 2020.
The Position Description for this role can be found at the AV Careers website .
How to apply
Your application will form an integral part of the selection process and should be of a high quality including:

• Cover letter outlining your experience and interest in the position
• Current Resume
• Separate document addressing the selection criteria (detailed under ‘Key Selection Criteria' in the position description)

Applications must be submitted by 11.59pm on Monday 22 January 2024 by clicking ‘apply'. Applications must be submitted via the AV Careers website to be considered.Emailed applications will not be accepted.
Refer to the ‘Applying for a position with Ambulance Victoria' document for further information. For any queries, please email recruitment@ambulance.vic.gov.au or contact us on 03 9840 3653.
At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.