Administration Team Leader

Are you ready to lead and inspire? Beyond Speech is seeking a talented Admin Team Leader to spearhead our administrative operations and support our mission of working together to make a difference in the lives of our clients. If you're dedicated to making a meaningful impact and thrive in a collaborative and innovative environment, this could be the perfect opportunity for you!

About Beyond Speech:

At Beyond Speech, we're passionate about providing exceptional Allied Health services tailored to the unique needs of families in the Yarra Valley and surrounding areas. Based in Healesville, Victoria, our diverse team offers specialised support in Speech Pathology, Orofacial Myology, and Music Therapy. From infants to adults, including those in aged care, we address a wide spectrum of challenges, including speech and language development, feeding difficulties, learning disorders, fluency issues, and mental health concerns. Our relaxed and inclusive approach emphasises collaboration with clients and their families to achieve meaningful outcomes, fostering a supportive environment where everyone feels valued and empowered.

With a reputation for excellence, Beyond Speech maintains strong partnerships with local schools, fellow Allied Health professionals, and medical and educational service providers. Our collaborative ethos ensures seamless coordination of care, enabling us to deliver holistic solutions that meet the diverse needs of our clients. Through ongoing professional development and a commitment to innovation, we strive to remain at the forefront of Allied Health practice, dedicated to making a positive and lasting difference in the lives of those we serve.

Responsibilities:

Leadership: Lead and motivate a team of administrative professionals to ensure efficient operations and exceptional service delivery. Serve as a key member of the Beyond Speech Leadership team.  

Workflow Management: Oversee daily administrative tasks, including scheduling, billing, and client intake, to maintain smooth and organised operations.

Training and Development: Provide ongoing training, guidance, and support to team members to enhance their skills and performance.

Quality Assurance: Implement and maintain quality assurance measures to uphold standards of excellence in service delivery and client satisfaction.

Communication: Serve as a liaison between administrative staff, clinicians, and management to facilitate seamless communication and collaboration. 

Process Improvement: Identify opportunities for process improvement and implement strategies to streamline workflows and increase efficiency.

Problem Solving: Address issues and resolve conflicts in a proactive and professional manner to ensure a positive work environment and client experience.

Compliance: Ensure adherence to relevant laws, regulations, and company policies to maintain compliance and mitigate risk.

The successful candidate will:

• Be an easy-going, adaptable, proactive Team Leader, with extensive management experience in Administration – essential.
• Have proven and demonstrable ability to provide exceptional administrative management across a range of areas including reception, office administration and executive support - essential.
• Possess problem solving skills with demonstrable lateral thinking and be willing to be extremely flexible – essential.
• Demonstrate strong organisational and multitasking skills with a keen attention to detail.
• Have excellent communication and interpersonal skills with the ability to effectively lead and inspire a team.
• Have a commitment to maintaining confidentiality and upholding ethical standards.
• Passion for our mission and values, with a genuine desire to make a difference in the lives of others.
• Have the ability to adapt to a fast-paced, changing health environment in a rapidly growing organisation.
• Be able to demonstrate well-honed computer and typing skills, be highly skilled in the use of Google Workspace programs, and willing to learn and use new systems including client information system and incident reporting system.
• Possess the ability to prioritise workload and respond effectively and logically to competing demand.
• Be motivated by working as part of a cohesive, respectful and dynamic multidisciplinary health and Administration Team.
• Have a demonstrated ability to work unsupervised while maintaining accountability.
• Possess excellent communication and interpersonal skills – essential.
• Hold a current and unrestricted drivers licence.
• Be a permanent Australian resident.
• Mandatorily agree to undertaking a National Police Check.
• Have a current working-with-children certificate (WWC) - mandatory.

If you're ready to embark on a journey of leadership and impact with Beyond Speech, we invite you to submit your application by Wednesday, 20 March 2024. Send your cover letter and CV to ***********@beyondspeech.com.au or contact our Clinic at 0417 035 *** for further inquiries. Join us in shaping a brighter future for our community!