Administrative Support Officer

• Full time ongoing position
• Salary based on experience, range: $55,089 - $74,919 per annum plus super
• Attractive employee benefits including salary packaging and hybrid working

About the Legal Help team:
Legal Help is the key entry point for Victorians seeking legal assistance. It provides an accessible, holistic triage, intake and referral service which quickly identifies help seekers' legal and related issues and assists them to deal with them. Every year Legal Help responds to over 200,000 requests for assistance through its phone and webchat helplines., providing information, legal advice, and referrals on a wide variety of issues in more than twenty languages (directly and using the Telephone Interpreter Service). Legal Help operates several specialist channels, including a family violence phone and webchat service, prisoner helpline, Victims Legal Service helpline and Disaster Legal Help Victoria's phoneline.

About the role:

• Provide a wide range of administrative services to the team including managing email inbox, note-taking, data entry, organising training and workshop sessions and follow up actions.
• Support the scheduling of Legal Help Reform training for Legal Help stakeholders.
• Working closely with the Legal Help operations team on the roster changes that may be required.
• Scheduling appointments, workshops and meetings, room bookings, and organising associated documentation or workshop material and follow up actions as required.
• Support basic project governance tasks that relate to the tracking of project activities, risks, actions, issues and dependencies.
• Support the preparation, distribution and publishing of workshop and Legal Help Reform communications material, including newsletters, presentation packs and documents.
• Adhere to the records and archiving procedures in accordance with VLA policy and ensure the Legal Help Reform project records are well maintained.

About you:
As our ideal candidate, you will be:

• A go-getter with a proactive attitude, with the ability to quickly learn and develop new skills.
• Demonstrated administrative and office support skills including performing tasks accurately and with a high level of attention to detail.
• Excellent time management and organisational skills, including the ability to prioritise workloads and work under pressure while ensuring accuracy and quality.
• Advanced skills in Microsoft Word and Excel, and a demonstrated ability to quickly uptake SharePoint and an automated document generation system.
• Sound interpersonal skills and a proven ability to communicate, negotiate and liaise effectively with a range of stakeholders that affect the work of the Legal Help Reform

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid:
We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits:

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club(and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)

How to apply:
To be considered for this role, please submit a current resume and cover letter (listed within the file attachments).

If you require adjustment to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information review the attached position description or contact Sharon Ryan, Manager Legal Help Reform Implementation on 0450 906 ***.

No agency applications will be accepted.

Applications close by 11.59pm on Tuesday 23 April 2024

Other relevant information:
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.